Customer Success Manager

Description de l'offre

So now you want to know how can you help us?
- Help the team build a customer relationships strategy that maximizes customer satisfaction
- Develop email automation strategies to interact with clients and leads
- Understand and address customer concerns and complaints quickly and efficiently
- Communicate through calls, emails or meetings with clients to identify their requirements and make appropriate adjustments necessary for meeting their needs
- Customer success: walk visitors and clients through our website to make sure they have a perfect understanding of its functioning
- Build long-term relationships with clients
- Build retention strategies to optimize repeat and minimize churn
- Define KPIs to track customer acquisition and retention
- Conduct effective surveys to discover the public perception and customer opinion regarding our products, our brand, or our service
- Elaborate up-selling strategies
- Propose service/product improvements based on customers' feedback
- Develop effective referral mechanisms
- Manage our ambassadors program
- Study competition to find new ways to retain customers
- Identify and develop problem solving methodologies to resolve customer issues
- Utilize online social media platforms to engage their customers and provide quick assistance and resolution of client problems

Profil recherché

Show us what you got !
- Master in Business, Management, Marketing or Communication
- Proven experience as a Client Relations Manager
- Strong entrepreneurial mindset, autonomous, takes initiatives
- Client-centric attitude
- Excellent communication skills : self-assured, shows empathy
- Problem-solving aptitude
- Analytical and planning skills

À propos de Little Gustave

Little Gustave was founded with a very simple idea : help our friends provide their babies with healthy products and minimum efforts. We quickly figured our friends weren't the only parents interested in a convenient way to get high quality babyfood, so we started up the company to disrupt the babyfood market and help as many parents as we can !