Receptionist/Concierge

Job description

KPMG Professionals Are...

Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients, future clients, their communities, the global firm and each other. A KPMG professional should have all the following characteristics:
·  Strong work ethic
·  Thrive on challenges
·  Dedicated to providing outstanding client service
Position Summary

An enthusiastic and dedicated individual with a strong customer service focus is required for a Receptionist - Concierge position. The successful candidate will work in a professional environment and will be integral to our client and guest experience, achieving positive and memorable interactions on a daily basis.

·  Scope and Dimensions

·  Primary function of this role is to perform duties and tasks associated with managing reception, greeting clients and guests of the firm, answering and re-directing calls and supporting the booking of multiple meeting rooms and work spaces in addition to various administrative duties in support of Client Administrative operations.
·  This role serves as the 'key point of contact' for all firm guests requiring information or assistance and must have the ability to read guests needs, making them feel comfortable and providing an unparalleled guest experience while remaining a true professional.
Role & Responsibilities

·  Be the KPMG Ambassador of First Impressions, greeting all clients and visitors to the firms' premises in a warm, welcoming and professional manner.
·  Answering guest inquiries in a timely and accurate manner.
·  Respond to and field incoming calls, re-directing as required and responding to internal inquiries.
·  Project a positive image of KPMG in telephone and personal communication with clients, guests and staff.
·  Schedule meetings - including booking of meeting rooms and work stations, assist with catering/facilities/room-set up and a/v inquiries and communicate requirements clearly and concisely to respective departments as required.
·  Manage and administer temporary access pass requests for guests, staff, 3 rd party vendors and other identified visitors.
·  Contribute to achieving the loyalty of our clients and guests by exceeding their expectations and providing warm personal service.
·  Maintain various databases and office lists.
·  Liaise with the Office Services Supervisor and/or building landlord on general maintenance and facilities requests.
·  Perform other clerical and administrative duties as assigned.

Other Job Requirements

·  Has a passion for delivering outstanding guest service and possess a positive and professional demeanour.
·  Excellent organizational and time management skills with an ability to multi-task and prioritize requests and work load, cope with multiple, fluctuating priorities and to keep track and follow up on details.
·  Excellent interpersonal and communication skills and thrives in a busy team oriented work environment.
·  Able to work independently and is capable and interested in taking initiative. Looks for opportunities to streamline processes and create efficiencies.
·  Independent thinker, possess good judgment, proven problem-solving skills and effective decision-making skills.
·  Ability to exercise discretion when dealing with sensitive/confidential information.
·  A team player, friendly and receptive with the ability to demonstrate composure and flexibility at all times.
·  Strong technical skills with solid working knowledge of MS Word, Outlook, Excel, Power Point.
·  Previous reception and/or concierge experience is an asset.
·  Capable of lifting boxes up to 50lbs.
·  Must be able to work with all levels of staff and management.
Our Values,
The KPMG Way

We lead by example | We work together | We respect the individual
We seek the facts and provide insight | We are open and honest in our communication
We are committed to our communities | Above all, we act with integrity

KPMG is an equal opportunity employer and values diversity in its workforce. KPMG encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If you require a disability-related accommodation in order to participate in the recruitment process , please contact the HR Shared Service Centre by email ************@*******.** or by phone at 416-777-8002 or toll free 1-888-466-4778 (Option 1). KPMG will consult with all applicants with disabilities who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

3905
Canada
BC
Vancouver
Infrastructure

Requisition Code

18581BR

Function/Service Line

Infrastructure/Administrative Support

Job Level

Geography

Americas

Location

Vancouver, BC, Canada