Manager - Customer \u0026 Channel - After Sales service/Warranty Management

Job description

Technical Experience required:
The individual should have very good working understanding of the key areas in After Sales and service industry - preferably in Consumer Durables and / or Industrial Products such as Pumps, Motors etc.

Technical experience should include

- Hands on experience of working in / managing after sales service business processes from an OEM perspective including - Sales of parts and service, channel management, spares management, warranty management, customer care

- Effective understanding of channel operations from the Dealer / Franchisee perspective - Service management, inventory management, people training and skills management, customer service

- Effective understanding of the channel economics and profitability levers in the after sales and service business

- Good understanding of the IT and Digital systems used today in the aftermarket industry - DMS, CRM, Warranty management systems, field service management

- Good understanding and practical experience of data analysis tools and application in various aftersales service requirements viz. warranty costs analytics, inventory analytics, service analytics, customer satisfaction index analytics.

Work Experience:
• 6-8 yrs total work experience
• Experience in reputed industries in the after market / after sales service area

• Prior consulting experience with premier consulting organizations ( at least 2 years preferable)

Educational Qualifications:

• MBAs/ PGs from Tier 1/ premier Institutes only

Auto req ID
136766BR

Contract Type
Permanent

Job Level
Manager

Service Line
Strategy - Management Consulting

Full Time / Part Time
Full Time

Location.
Bangalore, Delhi, Mumbai