Processing Agent - Maintanance EGG/SAG/KSW

Job description

About us

Ranked as one of the most innovative companies in the world, KONE is a global leader in elevator and escalator business. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow™ experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings. KONE's Shared Service Centers are an integral part of KONE Finance organization. The units ensure harmonized transaction handling and business process development.

We are looking for

candidate, who will be responsible for:

- create, maintain (modify, block, convert, delete, extend) and administer data for following processes:
Contract Administration, Master Data, Billing, Back Reporting in SAP within the agreed Service Level Target
- Executes quality checks at various stages of the process and keeps the quality statistics up to date
- Support process improvements and harmonization activities
- Participation in team meetings, process analysis and improvement actions.
- Takes responsibility on complex processing activities
- Log issues and discuss with or escalate zo team leader
- Cooperate with team members
- Contact our partners in Germany - front officer for information or additional documentation when required
- Perform other tasks as allocated by team leaders, managers relating to reporting and other SSC processes

We offer

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Desired profile

Skills, Education and Experience

German - Advanced language skills
English – intermediate
Microsoft Office - advanced
SAP experience - is an advantage
Creative and analytical problem solver
Self – driven, punctual with attention to details
Strong Team player, flexible
Customer – oriented