Seafreight Export Customer Service

Job description

Seafreight Export Customer Service

Nanjing

Job description

Further enrich your seafreight logistics career by taking this customer-facing role to provide the highest level of customer service with quick and correct solutions. As a member of seafreight export team, you are responsible to work with all related parties to ensure a seamless customer service for all customers+ stakeholders.

Join us and find out why we are a world leader in innovative forwarding and logistics solutions!

Your tasks and responsibilities

·  Deliver the highest level customer experience at all times with a clear focus on customer service + retention.
·  Accept export bookings and complete all system entry requirements accurately and on time including all financial administration tasks including correct and timely profit share with overseas stations.
·  Liaise with all stakeholders to ensure loading and export clearance tasks are completed correctly and on time.
·  Implement and follow customer SOP (Standard Operating Procedure) and KPI (Key Performance Indicator) at all times.

Your skills and experience

To be successful in this role you need to understand of export + import procedures and freight forwarding knowledge, and need to have a customer oriented mindset in everything on a daily basis.

Good reasons to join

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

Contact

Human Resources Department

Kuehne + Nagel Ltd. Nanjing branch

E-mail:

Interested parties, please complete your Job Application via KN Careers. Please note that any of your personal data provided through the Job Application Process will be used for recruitment purposes only.

About Kuehne + Nagel

With over 70,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req27419

Desired profile

Seafreight Export Customer Service

Nanjing

Job description

Further enrich your seafreight logistics career by taking this customer-facing role to provide the highest level of customer service with quick and correct solutions. As a member of seafreight export team, you are responsible to work with all related parties to ensure a seamless customer service for all customers+ stakeholders.

Join us and find out why we are a world leader in innovative forwarding and logistics solutions!

Your tasks and responsibilities

·  Deliver the highest level customer experience at all times with a clear focus on customer service + retention.
·  Accept export bookings and complete all system entry requirements accurately and on time including all financial administration tasks including correct and timely profit share with overseas stations.
·  Liaise with all stakeholders to ensure loading and export clearance tasks are completed correctly and on time.
·  Implement and follow customer SOP (Standard Operating Procedure) and KPI (Key Performance Indicator) at all times.



To be successful in this role you need to understand of export + import procedures and freight forwarding knowledge, and need to have a customer oriented mindset in everything on a daily basis.

Good reasons to join

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

Contact

Human Resources Department

Kuehne + Nagel Ltd. Nanjing branch

E-mail:

Interested parties, please complete your Job Application via KN Careers. Please note that any of your personal data provided through the Job Application Process will be used for recruitment purposes only.

About Kuehne + Nagel

With over 70,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req27419