Seafreight Coordinator - VinLog

Job description

Sea Import Coordinator

Your Role

Handle daily customer service for new VinLog accounts being onboarded in Q1.

Your Responsibilities

-    Adhere to Kuehne + Nagel policy and procedures and ensure that all work is carried out to pre-set service levels
-    Disciplined and professional attitude must be displayed at all times
-    All communications via telephone, e mail, Facsimile etc. are to handled in a professional manner, as this reflects our company
-    Ensure all areas of Finance (Vendor Invoices, Clearing Invoices, FSL) are handled/maintained to a 1st class standard and all queries are addressed and resolved as soon as possible
-    Maximize profitability on all files handled as well as to be cost conscious at all times
-    Credit check all files according to Kuehne + Nagel policy and escalate irregularities where appropriate
-    Ensure all filing, both physical and electronic, is done regularly, tidily and accurately
-    Clear desk policy must be adhered to at all times, without exception
-    All correspondence, relevant to a specific job file, must be kept in the job file at all times
-    All actions must be recorded on the job files
-    All accreditations i.e.: ISO9001(Quality), have to be adhered to at all times
-    To build close, strong relationships with all our Customers, Kuehne + Nagel offices, Overseas agents and Service providers
-    To identify areas of our business which require improvements i.e.: operational processes, cost control, customer service, attention to detail and work with your colleagues to resolve accordingly
-    Provide 1st class customer service as well as pay attention to detail at all times
-    Any other ad-hoc duties as required by your supervisor/manager

Your Skills and Experiences

-    Candidates should have 3 years freight forwarding experience, ideally in Sea Imports
-    Knowledge of Kuehne + Nagel in-house systems (CIEL, ACON, KNLogin) an advantage
-    Ability to work on own initiative and as part of a team
-    To be prepared to learn all aspects of the team’s work with desire and ability to provide cover and assistance on a regular basis
-    Ability to work efficiently and accurately
-    Excellent communication skills
-    Customer focus with proactive attitude
-    Candidate should process a desire to progress within the team demonstrating the ability to take on more responsibility in time.

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