Customer Solutions Manager

Job description

Customer Solutions Manager

Tokyo

Job description

The Customer Solutions Manager will consult, design, implement and support customer information solutions for Kuehne + Nagel Japan's Airfreight, Overland and Seafreight customers working in partnership with Sales and relevant Business units to understand customer requirements, provide professional solutions and suggest technical process flow in the project designing phase.

Your tasks and responsibilities

·  Overall leadership of country Customer Solutions according to globally defined organizational
·  Customer Solutions Footprint
·  Establish and manage the Customer Solutions function through working according to defined processes on how to design a solution and how to implement business processes for our Customers.
·  Targets are new Business opportunities as well as increased customer retention
·  Training of sales force and multipliers on CST/ISC processes (Consulting and Implementation) and on CST/ISC Information value products
·  Establish and manage the Customer Solutions function “Project Management” offering Customer Implementations and integration/EDI projects
·  Establish and manage the Customer Solutions function “Product Management” offering certified requirement specification, testing, sign off and support for KN Login, Customer Reporting and other
·  Information Value Products
·  Transition of non-customer facing tasks into regional Shared Service Center in close collaboration with regional/corporate CST
·  Develop and implement national business plan related to CST activities with a clear objective in increasing penetration of Information Value Products (iVP)
·  Communicator between other Customer Solution counterparts in the region
·  Main contact / conduit for Regional CST
·  Responsible for carrying out / aligning with corporate policy and compliance with Regional/Global CST strategy along with resource planning and allocation at national level
·  Managing overall continuous improvement
·  Ensure correct prioritization for national specific requirements are represented in the global customer solutions community
·  Escalation point for CST related issues
·  Cooperate with the different Verticals, Business Units, Products, including the ISC-product (International Supply Chain), Automotive, High Tech, Pharma, engaging in the development of new customers, solution design, optimizations and implementations
·  Obtaining customer requirements from business owner, Key Account Managers or any internal sources.
·  Properly documented with designed solutions and provide to appropriate team(s) for proper handling.
·  Helping in implementation for proper handling of designed solution.
·  Communicate with Corporate and Regional teams to acquire and ensure specific solution requirements.
·  Feed repository for case studies and best practices
·  Design high level process flows
·  System demonstration preparation if necessary
·  Facilitating in selling to prospective customers with proper solution designs by existing systems and possible development
·  Facilitating in customer meeting with details knowledge of K+N products and solutions
·  Help in providing technical input for RFQ/RFP bids

Your skills and experience

·  University Degree with Major in Logistics, Business Administration or Supply Chain Management
·  Minimum 3 years of Seafreight forwarding or shipping industry
·  Proven track record in Systems implementation related to logistics
·  Experience in shipping operations is an advantage
·  Fluent in Japanese and English language (Spoken, Written, Read)

Good reasons to join

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards & benefits.

Contact

Andrew Woon
Recruiting Manager
Japan



About Kuehne + Nagel

With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req40231

Desired profile

Customer Solutions Manager

Tokyo

Job description

The Customer Solutions Manager will consult, design, implement and support customer information solutions for Kuehne + Nagel Japan's Airfreight, Overland and Seafreight customers working in partnership with Sales and relevant Business units to understand customer requirements, provide professional solutions and suggest technical process flow in the project designing phase.

Your tasks and responsibilities

·  Overall leadership of country Customer Solutions according to globally defined organizational
·  Customer Solutions Footprint
·  Establish and manage the Customer Solutions function through working according to defined processes on how to design a solution and how to implement business processes for our Customers.
·  Targets are new Business opportunities as well as increased customer retention
·  Training of sales force and multipliers on CST/ISC processes (Consulting and Implementation) and on CST/ISC Information value products
·  Establish and manage the Customer Solutions function “Project Management” offering Customer Implementations and integration/EDI projects
·  Establish and manage the Customer Solutions function “Product Management” offering certified requirement specification, testing, sign off and support for KN Login, Customer Reporting and other
·  Information Value Products
·  Transition of non-customer facing tasks into regional Shared Service Center in close collaboration with regional/corporate CST
·  Develop and implement national business plan related to CST activities with a clear objective in increasing penetration of Information Value Products (iVP)
·  Communicator between other Customer Solution counterparts in the region
·  Main contact / conduit for Regional CST
·  Responsible for carrying out / aligning with corporate policy and compliance with Regional/Global CST strategy along with resource planning and allocation at national level
·  Managing overall continuous improvement
·  Ensure correct prioritization for national specific requirements are represented in the global customer solutions community
·  Escalation point for CST related issues
·  Cooperate with the different Verticals, Business Units, Products, including the ISC-product (International Supply Chain), Automotive, High Tech, Pharma, engaging in the development of new customers, solution design, optimizations and implementations
·  Obtaining customer requirements from business owner, Key Account Managers or any internal sources.
·  Properly documented with designed solutions and provide to appropriate team(s) for proper handling.
·  Helping in implementation for proper handling of designed solution.
·  Communicate with Corporate and Regional teams to acquire and ensure specific solution requirements.
·  Feed repository for case studies and best practices
·  Design high level process flows
·  System demonstration preparation if necessary
·  Facilitating in selling to prospective customers with proper solution designs by existing systems and possible development
·  Facilitating in customer meeting with details knowledge of K+N products and solutions
·  Help in providing technical input for RFQ/RFP bids



·  University Degree with Major in Logistics, Business Administration or Supply Chain Management
·  Minimum 3 years of Seafreight forwarding or shipping industry
·  Proven track record in Systems implementation related to logistics
·  Experience in shipping operations is an advantage
·  Fluent in Japanese and English language (Spoken, Written, Read)

Good reasons to join

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards & benefits.

Contact

Andrew Woon
Recruiting Manager
Japan



About Kuehne + Nagel

With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req40231