Vendeur maroquinerie sinophone M/W

CDI Par Kering
  • Paris
  • A négocier
  • Commerce / Vente
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Vendeur maroquinerie sinophone M/W

Reporting to the Store Manager, your duties are to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on brand focus. In doing so, creating and maintaining loyalty to both the store and the brand. Your responsabilities are:

• To develop and maintain good product knowledge and provide excellent customer service.

• An understanding of current products, trends and collections and ensuring that customers are informed and aware.

• To replenish stock and maintain high standards of merchandise and product presentation.

• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.

• Keep up to date with customer requirements and operating procedures.

• Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met.

• To ensure that all procedures and policies are understood. To carry out work according to those standards.

• Personal appearance and presentation must be strictly in line with company standards.

• Adheres to Security and Health and Safety regulations.

• Opening & closing the Store according the needs of the business, in line with Company security rules.

• To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Assistant role.
Skills and Experience Required :

• First experience in a similar role with a luxury brand

• Experience in a customer service role with face-to-face customer contact

• You have your own customer file and you have a highly developed product and fashion sense.

• Ability to adapt to frequent change and a high pressure environment

• Ability to initiate contact and communication

• Motivated by being a team player with a common goal

• You are fluent in Mandarin, French and English.

Person Specifications :

• Excellent Communication and interpersonal Skills with the ability to build and maintain relationships

• Able to work in fast paced environments

• A strong team player and considerate of colleagues