OMNICHANNEL & RETAIL OPERATIONS COORDINATOR (W/M)

Description de l'offre

Within the Retail Performance department, the Omnichannel and Retail Operations Coordinator will manage whole projects to optimize Balenciaga customer experience through all channels and improve stores efficiency and profitability.

KEY PROJECTS

1. OMNICHANNEL SERVICES CONSOLIDATION & EXPANSION

After the launch of omnichannel services on a worldwide level, it is key to develop further and improve the integration of these services in store.

2. KNOWLEDGE MANAGEMENT

The aim of this mission is to coordinate 360° information internally for the collections launch plans, the activity plan and the knowledge base for the Customer Service.

3. AFTER-SALE POLICY IMPLEMENTATION

After the launch of the worldwide after sales policy, the mission is to adjust it to operational constraints with a customer-centric approach, and make sure of its online/offline implementation.

4. PROCEDURES BOOK DEVELOPMENT

With a large network of stores, Balenciaga needs to be clearly structured with retail procedures for a worldwide alignment. This includes daily retail activity, floor management, stock and cash register softwares features among other topics.

5. RETAIL TOOLS ORDER MANAGEMENT

Retail tools are key supports to customer experience. In a fast growing environment, it is essential to improve order processes to offer more flexibility to stores.

Profil recherché

Qualifications :

PROFILE AND QUALIFICATIONS
·  A first experience in project management is required
·  Proven ability to be operational and result driven
·  Excellent analytical (Excel), presentation (PowerPoint), organizational and coordination skills
·  Flexibility and reactivity
·  Interest in new technologies applied to luxury retail & customer experience
·  Fluent in English