GUCCI Sales Associate - KaDeWe ACC

Job description

Summary
Role Mission

Reporting to the Team Manager, the Client Services Associate is responsible for providing Gucci clients with a unique experience while managing end to end customer enquiries & cases via phone, e-mail and chat.

Key Accountabilities
•\tManage in- and out-bound contacts related to and on behalf of the stores
•\tManage in- and out-bound contacts related to digital business (web and phone sales):
product information, stock availability, order enquiries, returns and exchange, shipping
information
•\tCreate long-term client relationships through Clienteling activities based on Company
vision and client development strategy and tools.
•\tBe fully aware and continuously up to date on product and brand information, collections,
procedures and processes , encompassing all channels (digital, retail, outlets etc)
•\tPerform as a team-player and contribute to the overall objectives ensuring a luxury omni-
channel service
•\tInternal Requests from other departments including stores
•\tReporting & Analysis

Job Requirements:
•\tNative or near-native proficiency in German and knowledge of English required
•\tMin 2 years’ experience in a Client Services or Retail / Hospitality environment
•\tKnowledge of fashion/luxury retail business and ecommerce space is a plus
•\tExcellent interpersonal, communication and written skills are a must, as well as the ability
and willingness to entertain proficient relationships with customers
•\tBeing able to deal effectively with people who may be worried, frustrated or angry
•\tMust be creative, proactive and analytical, with good problem solving and decision-making
skills
•\tAbility to manage customer relationships in a highly diversified, constantly changing
environment and remain calm under pressure
•\tAbility to build and maintain positive and healthy relationships with all colleagues, clients
and all other departments/partners
•\tMust be able to work independently and proactively taking ownership of assignments and
seeking creative solutions
•\tMust be organised, flexible, collaborative, adaptable to change, and able to multi task in a
fast-paced and diverse environment
•\tSelling skills, KPI and performance driven individual
•\tDriven by client mind set and striving towards delivering an excellent service to our Clients

Job Description

Job Type
Fixed Term (Fixed Term)

Start Date
2019-04-01

Schedule
Full time

Organization
GG Luxury Goods GmbH