Assistant Facility Manager

Job description

Job Summary

Assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.

Job Responsibilities

·  Respond promptly and accurately to email and phone communications.  Actively participate in meetings sharing ideas and solutions as may be appropriate. 
·  Understand and execute notification protocols with the appropriate JLL/CPG contact or group. 
·  Inspect facilities on a consistent basis.  Participate in across area facility inspections to assure consistent delivery of services.
·  Implement best practices and monitor their effectiveness keeping the Client informed of the value add measures being implemented. 
·  Work closely with CEM and engineering teams to assure completion of scheduled PM’s and adherence to CEM processes. 
·  Meet or exceed customer satisfaction rating. 

Operations

·  Monitor overall workflow to assure timely completion within established SLA’s

Sourcing

·  Evaluate and assure service levels are met, right size where appropriate with Client concurrence. 

Finance

·  Analysis and accurate reporting/ forecasting / UMLV clearance.  Demonstrate the ability to interpret and explain results and variances. 
·  Capital Budget development and adherence where control remains with JLL. 
·  Operating Budget and forecast development and adherence and tracking of savings and cost avoidance.

Relationship Management

·  Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction        

Compliance

·  Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures
·  Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly
·  Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
·  Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards           

Team Management

·  Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations        

Administrative Function

·  Support work order management for in house staff and vendors as necessary.
·  Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, and badging

              

Any and all other duties and tasks assigned

Qualifications

·  Bachelor’s degree preferred
·  Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant        
·  Excellent customer, computer, managerial, verbal and written communication skills
·  Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
·  Basic knowledge of building systems (mechanical and electrical systems)
·  Demonstrated proficiency in MS Office -Excel, Word, PowerPoint, SharePoint, Outlook, Adobe
·  Experience in computer or web-based Work Order Management Systems (CMMS) preferred

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