Services Coworkers - Installers (IKEA Navi Mumbai Store)

Job description

About the job

Curious about IKEA?

We are a values-driven home furnishing company with a passion for life at home. Every product we create is our idea for making home a better place.

IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader in life at home, you have exceptional opportunities to grow and develop together with us.

WE ARE HIRING INSTALLERS FOR SERVICES

IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader in life at home, you have exceptional opportunities to grow and develop together with us.

ABOUT THE JOB
As a part of the store Service Business team you use your extensive knowledge of your assembly and Installation skills to support, resolve and ensure installation of Kitchens and Countertops are accomplished at the highest level. You also support customer self-choice in the IKEA store and challenge and encourage the many people to see their homes in new ways.

YOUR ASSIGNMENT

·  The Installer's primary responsibility is providing Kitchen Installation services of the IKEA Kitchen furniture at the customer's place / in the store. This has to be done by securing a high quality of Kitchen Installation as per the plan as finalized by the customer through instructions / manuals, where appropriate, other craft skills in all areas of the store. By understanding the IKEA Concept, knowing the IKEA product range and create simple, safe and cost-effective Kitchen Installation services of a high quality.
·  Contributing to positioning the IKEA store as the first choice for home furnishing in your local market.
·  Having knowledge and understanding of basic Kitchen Installation by following the instructions and manuals as per the customer approved plan / design. Use this knowledge to Install the IKEA Kitchen in the best possible quality & present the IKEA product range.
·  You are helpful and friendly in your approach to the customers, always aiming for a win-win situation and for repeat business.
·  Actively listen to feedback from customers. Use knowledge of both the product and how the IKEA organization works, to offer solutions so that customers leave the store with a positive impression.
·  Work with Your colleagues to ensure that the store is always in shape as new, being conscious of the importance of safety at all times while installing IKEA Kitchen in the store or at the customer's place.
·  Are responsible for detecting efficient opportunities and applying solutions to decrease cost and increase customer satisfaction.
·  Reflecting the IKEA Brand identity by creating customer satisfaction in all areas.
YOUR PROFILE

·  Preferred experience in Home furnishing, furniture assembly, Kitchen Installation of all types of simple, large or complex furniture.
·  Ability to use a smartphone / App / Tab and make accurate documentation.
·  Ability to understand basic Kitchen plan drawings and execute as per design.
·  Good at quickly building rapport with people from different (cultural) backgrounds.
·  Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with angry and/or upset customers).
·  Ability to work varied hours/days as needed and travel across the city to work at different locations as per customer's requirement.
·  Ability to work alone but also as a team player and effectively handle several tasks at the same time.
·  Ability to review and understand assembly instructions, drawings and manuals and perform accordingly.
·  Ability to work with both imperial and metric measurements.
ESSENTIAL REQUIREMENTS

·  Able to work with diverse team members.
·  Able to work on Field in a high paced retail environment.
·  Ability to handle multiple customer enquiries.
·  Ability to communicate via in person, phone or e-mail in English.
·  Lifting/Handling Requirements - Ability to occasionally move or handle merchandise throughout the location generally 10-20 Kgs. This may include bending, stretching, reaching, and lifting on a regular basis. Any manual lifting over 25 Kgs will require the assistance of other co-worker(s) and/or use of manual lifting equipment.
·  Standing for most of shift.
·  Comfortable working on a ladder
·  Operation of equipment's (i.e. computer, hand tools, power tools etc.)
·  Walking requirements - Freely move across all areas of the location such as sales floor, stock area, cashier area and different areas at the customer's place as per the requirement.
·  Wear PPE (personal protective equipment) where ever applicable; and to use hand tools / small power tools and related equipment.

Job ID

331203BR

Removal Date

26/10/2018