Service & Sales Support Team Leader

Job description

About the job

ABOUT THE JOB
I has the responsibility to secure the competence of offering the highest possible level of accessible, convenient tele-service for customers who's not presented in store in the entire China market.
I lead contact centre frontline co-workers to provide easy and efficient customer service and construct the first-class team with cooperation and togetherness.

YOUR ASSIGNMENT
Your tasks will include:
·  Contribute to the operational implementation of the unit action plan within the team.
·  Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools.
·  Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible.
·  Monitor and feedback on working methods, productivity and quality on team and individual level. Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level.
·  Build a committed team with a strong culture based on customer focus, high performance and pride in their work. Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans.
·  Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
·  Be active in the recruitment process of new co-workers. YOUR PROFILE
Your knowledge, skills and experience include:
·  Have a minimum of 3 years high volume or multi-unit retail or service operation experience
·  Rich experience of call centre management is a prefer
·  Good spoken English and administration experience preferred
·  Proven leadership, Task manager
·  Promote value and ethics
·  Handling change
·  Customer oriented GROWING TOGETHER
IKEA offers an exciting and empowering work environment in a global marketplace. And as the world's leader at life at home, you have exceptional opportunities to grow and develop together with us.

Job ID

275213BR

Removal Date

06/03/2017