Global Young Potentials Programme – Support Specialist

Job description

About the job

Global Young Potentials Programme – Support Specialist

Are you at the start of your career and ready to take the next step? Do you want to be part of the exciting journey to transform IKEA to become the worlds´ leading multichannel home furnishing retailer?

IKEA is now looking for talents to become the high-performing co-workers of tomorrow!
Are you one of the talents that wants to kick-start your career and join our one year Global Young Potentials Programme? Our goal is to find people who are passionate about IT and with high ambitions. We offer you a unique chance to experience and develop at IKEA.

The programme
During the year you will train in readiness to take on a specific role within our organization. By focusing on your personal development and leadership as well as gaining in-depth knowledge of IKEA through trainings in the programme, we believe you will get the right preconditions to develop in your assignment and future career at IKEA IT.
Beyond the support from the programme you will have a manager, HR manager and mentor to support you in your development.

About the job – Support Specialist

As a Support Specialist you work with the Knowledge Management process performance. You will be involved in enabling IKEA Business Solutions, Operations and Shared Services to support the end user in the best possible way.

The job entails you to take lead in handling knowledge actions, work proactively and cross-functionally with Knowledge Management process, you focus on creating results within the IT Service Desk. You would be involved in finding gaps and taking actions to close the gaps, wherein you shall be contributing to the development of Knowledge: e.g. areas as self-help, integration with Problem Management and other tools that exist as separate solutions today.

The process of Knowledge Management coordinates how knowledge is applied to support the business by ensuring a common approach as to how we create, consume and manage our service related knowledge within Operations and Shared Services. We use Knowledge Management to create higher efficiency within Operations and Shared Services and for the benefit for all our end-users.

The position is placed in Helsingborg.

About you

Is this the right challenge for you?
A successful candidate will be:

·  unafraid, bold enough to ask “why?” and to challenge existing solutions
·  have a high sense of ambition and the ability to set her or his own goals
·  eager and able to take responsibility
·  committed to deliver first-class result
·  strong interest in leading and developing yourself
You have:
·  a relevant university degree in IT, or equivalent knowledge
·  at least one year's working experience
·  a fluent command of English, spoken and written
Start of employment will be in agreement with recruiting manager.
The programme starts in September 2017.

The recruitment process

We will handle applications on a continuous basis, so do not hesitate to send in your application as soon as possible and no later than 5 th of March.

If you have questions regarding the Programme, please contact Programme Responsible Miriam Chakir, , If you have any other questions about the recruitment process, please contact responsible Recruiter Caroline Åkesson at , Job ID

274585BR

Removal Date

05/03/2017