Click here for job details>Operations Specialist (Guest Service) in MEGA Khimki

Job description

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About the job

Aboutthejob">

Please contact Olga Kryuchkova ( ).

INGKA Centres develops and manages retail destinations for the many people, anchored by IKEA stores. Our global portfolio includes 40 shopping centres and 25 retail parks that together attract more than 400 million visitors per year in 14 countries in Europe and Asia.

We are looking for a pro-active and business-minded professional to be Operations Specialist (Guest Service) in MEGA Khimki!

At this position, we expect you to ensure daily-uninterrupted operation of property soft services within guest relations scope, to support Business Navigation & Operations manager in business navigation of the Centre.

Responsibilities:

· Assist BN&OM in general and commercial operations of the Property, ensuring best quality to enhance MEGA & IKEA brand value;
· Be responsible for performance and management of contractors within functional scope (guest service, might be extended / changed);
· Create employer’s requirements, scope of works, orders, enquiries, instructions, working maps, schemes, etc. and update upon necessity for services under direct responsibility;
· Ensure service quality by contractors under responsibility to ensure customer/ clients satisfaction in accordance with company standards within functional scope;
· Assist BN&OM in localization, implementation and follow-up of operational standards, strategies and procedures, develop local routines and procedures to enhance performance of the Center;
· Perform regular Property checks and IWAY audits to ensure appropriate level of performance;
· Ensure compliance with applicable laws and regulations (including permits, licenses, etc.) related to services within functional scope;
· Act as BN&OM and back-up specialists in parallel positions during their absence;
· Assist BN&OM in Property financial reporting, operational part of Business plan, operational costs budget, forecasting & follow-up;
· Participate in business negotiations with third party contractors;
· Support Hospitality development in the Center.
Requirements:

· University degree;
· 5-year experience in Property or Facility Management sphere (especially Hospitality Sphere)
· Experience of cooperation with guests / authorities with handling of conflict situations;
· Work experience on management position (at least 1 year) is a plus;
· Experience in real estate management or hospitality sphere is preferable;
· Presentation skills;
· English – Intermediate level and higher;
· Advanced PC user, high level of proficiency in MS Office applications. Conditions:

· Location: MEGA Khimki;
· Permanent contract;
· Working schedule: Mon-Fri, 9:00-18:00;
· Other: competitive salary, medical and life insurance, lunch discount, fitness center discount, 15% discount on IKEA goods, option to enroll in IKEA corporate pension plan, opportunity to develop your career in a multinational environment, possibility to join various educational programs offered in the company.

Interested:

INGKA Centres Russia can offer professional and personal development for the selected candidate!

Additional Information

Please contact Olga Kryuchkova

Relocation Support

No

Job ID

323248BR

Removal Date

30/09/2018