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About the job

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ABOUT THE JOB
To enable an easy buying experience for all customers throughout the complete payment process by ensuring check-out service is fast and efficient for our customers, and cost-effective for IKEA store and ensure payments are handled in a reliable, efficient, accurate and friendly way.

YOUR ASSIGNMENT Your tasks will include:
· Follow and adhere to cash handling procedures to ensure the security of money handling;
· Accurately register products and payment from customers according to given routines using assigned till;
· Ensure the check-out counter is effectively equipped at all times throughout the day, clean and organised before, during and after use;
· Using assigned levels of authorisation to solve payment problems when it occur and recognise when there is a need to escalate an issue to someone with higher authorisation. To pass on the relevant information for them to deal effectively and efficiently with the customer;
· Support to ensure the blue bags are neatly sorted and arranged in front of the counter to encourage and ease customer’s purchase during check-out;
· Listen to customer’s given feedback and pass it on to manager;
· Support to ensure the aisles in front of the assigned check-out counter is neatly organised and wellstocked;
· Support to collect and fold yellow bags;  Support loose hand activity especially in front of the check-out counters (Activity 4 area);
· Ensure the store environment is safe and secure at all times for visitors and colleagues;
· Offer solutions to frequently asked questions to help make a better shopping experience for customers and encourage return visits;
· Contribute to the check-out action plan and taking ownership for my part in its delivery YOUR PROFILE Your knowledge, skills and experience include:
· Good communication and interpersonal skills;
· Assertive and able to remain calm and controlled when faced with emotional customers under stressful times;
· Ability to find solutions for customer and operational issues;
· Ability to work on agreed working methods independently and reliably;
· Good attention to details by being persistent, structured and accurate;
· Be passionate about customers and act to ensure a positive shopping experience;
· Able to multitask and enjoy working in a fast-paced and future-oriented retail environment; GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Job ID

324983BR

Removal Date

09/30/2018