At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals, and be recognized for their success. To help them we need you to stay One Step Ahead and:Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day
Effectively manage the room service operation by implementing the following:Oversee the Implementation of standards as detailed in the departmental standards and procedures manualEnforce shift hand over proceduresEnforce correct bill paying procedures Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etcEncourage and motivate staff to provide optimum service during all shiftsShare recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profileManage special amenities and special eventsAnticipate market changes and review operations when necessary
What we need from you
Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company.Alcohol awareness certification and/or food service permit or valid health/food handler card as required by a local government agency.Problem-solving, reasoning, motivating, organizational and training abilities.Good writing skillsLeadership Skills
What we offer
Considering your experience and competency for this particular role we would offer you an attractive benefit. Join our family. As in all families, we share a number of values and criteria that are useful for the common good. As a team, we work better: we trust each other, we make good choices and we open our perspectives. You need to be involved: for example, by noticing the details that will make the difference for customers, and constantly seeking to improve things.