Room Attendant - Housekeeping

Job description

Description

About us

About us

At Holiday Inn Express & Suites Bengaluru Racecourse we want our guests to relax and be themselves which means we need you to:

·  Be you by being natural, professional and personable in the way you are with people
·  Get ready by taking notice and using your knowledge so that you are prepared for anything
·  Show you care by being thoughtful in the way you welcome and connect with guests
·  Take action by showing initiative, taking ownership and going the extra mile
Your day to day

Duties and Responsibilities

·  Clean and service assigned rooms or areas according to established standards and procedures including making

        beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc.  May include cleaning

        of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.

·  Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
·  Handle and store chemicals in line with hotel regulations and any local legislative requirements
·  Greet and acknowledge guests
·  Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be          serviced to supervisor according to established procedures
·  Report to supervisor needed repairs or unsafe conditions
·  Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
·  Respond to guest complaints, special requests and take action to ensure guest satisfaction
·  Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
·  Report, turn in, and/or log all lost and found items according to established procedures
·  Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
·  May regularly assist with deep cleaning projects
·  May have turndown duties
·  May assist with other duties as assigned
·  This job requires ability to perform the following:
·  Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to push/pull medium to large weights/objects
·  Frequently standing up and moving about the facility
·  Frequently handling objects and equipment to maintain the facility
·  Frequently bending, stooping, and kneeling
·  Able to work alone as well as being a team member
·  Communication skills used frequently when interacting with guests and employees
·  Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities
·  Have the ability to work a flexible schedule including nights, weekends and/or holidays
What we need from you

Bachelor's Degree / higher education qualification / equivalent in hospitality or related field, and 3+ years’ total experience in a catering setting or related field, with direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience. Must speak local language(s).