The contemporary Crowne Plaza Brussels Airport is located a stone’s throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux. The hotel is part of “The Corporate Village” which consists of 76,000 m2 office space and is home to many national and international companies. All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace. Restaurant memories come from many places. The sights, sounds, scents and, most importantly; the service. As a Meetings & Events Coordinator youwill manage and coordinate all conferences, meetings, group functions and groupactivities. You will also assist in the daily work flow and ensure a spotlessadministration. You produce an outline of the event’s needs. This outlineshould include details as meeting space, lodging for guests, food and drinkaccommodations, telecommunications, audio-visual needs and transportation.
Your day to day
· Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example· Look smart – wear your uniform with pride· Preparation of BEO (Banquet Event Orders) and responsible to ensure they are issued & distributed in a timely way· Prepare all typed materials like proposals, contracts, signage, change forms and all other inter-departmental forms accurately· Distribute daily events reports to ensure communication to all internal departments throughout the hotel· Answer banquet and outdoor catering sales inquiries and routing them to the appropriate manager of handling· Monitor all correspondence to ensure it meets with Hotel policy, procedures and standards· Work closely with Banquet Manager to ensure all aspects of the event have been cost effective and serviced both clients and the hotel needs· Tour, inspect and monitor banquet rooms and presentations· Demonstrate a “can-do” attitude at all times· Maintain high standards of personal appearance and grooming· Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience and to gather information for future meeting needs· In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food and beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity.· Arrange all details of meetings and conventions to include room set-up, staging, lighting, audio-visual, traffic flow, menus, décor, entertainment, group room blocks, transportation, billing instructions and VIP services.· Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.· Communication client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service· Ensure accurate follow up and communication internally and to the guests/clients· Ensure that Opera Sales and Catering/other Banqueting software are updated daily for all event bookings· Ensure that all accounts are properly updated in the banqueting system· Ensure there are enough sales kits available for any customer visit· Ensure feedback received from host/guests are passed on to all departments· Ensure a positive working relationship between all departments· Generate various reports from banqueting systems and excel to track group and events revenue etc.· Follow-up with Sales Manager to obtain/confirm all event-related information in a timely manner· Maintain valid call objectives and relevant action plans for key accounts/key prospects and ensure all follow-up is done in a timely manner· Maintain an up-to-date activity and rate information for each account on the banqueting system
What we need from you
• Great communication skills• Knowledgeable at negotiations and sales• Confident at presenting presentations• Receptive/flexible/understanding to guests needs and demands• Bachelor’s degree/higher education qualification• Must speak fluent English and either Dutch or French.• Any other language is a plus!• Well-groomed and professional appearance.• Result orientated & driven
What we offer
Foreign students: €500 monthly allowance (as no accommodation can be provided) Other benefits: one meal per shift, uniform, and reimbursement of transportation costs up to 80%.