Houseperson - Hotel (190242)

Job description

Description

About us

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.

At Holiday Inn we want our guests to relax and be themselves which means we need team members to:

Be you – by being natural, professional and personable in the way you are with people

Get ready – by taking notice and using your knowledge so that you are prepared for anything

Show you care – by being thoughtful in the way you welcome and connect with guests

Take action – by showing initiative, taking ownership and going the extra mile

Your day to day

FINANCIAL RETURNS

·  Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

PEOPLE

·  Promote teamwork and quality service through daily communication and coordination with other departments.
·  Report to supervisor needed repairs or unsafe conditions.

GUEST EXPERIENCE

·  Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
·  Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

RESPONSIBLE BUSINESS

·  May collect newspaper and other items for recycling.  
·  Assist room attendants with heavy items such as mattresses and linens.  Deliver linens and other supplies to room attendants.
·  Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
·  Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
·  Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
·  May regularly assist with deep cleaning projects.
·  May assist with other duties as assigned.
What we need from you

Basic reading, writing, and math skills.  Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

·  Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
·  Frequently standing up and moving about the facility
·  Frequently handling objects and equipment to maintain the facility
·  Frequently bending, stooping, and kneeling,

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests and employees.
·  Reading and writing abilities are utilized often when reading assignments and completing checklists.
·  May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What we offer

In return we'll give you a competitive financial and benefits package which includes Medical, Dental, Vision, Disability and Life Insurance, a matching 401k plan, hotel discounts worldwide and much more. We will give you the chance to work at a wonderful hotel with a great team of people.

Most importantly, we'll give you the Room to be Yourself. So what's your passion? If you think you can bring your passion to the role of Houseperson we'd like to hear from you. Please .

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.