At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day
Co-ordinate the day to day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction Greet function organizers on arrival and ensure that their requests are dealt with Ensure that rooms/function space is set-up according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to day’s functions. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions, and coffee breaks for cleanliness, attractiveness, and proper layout. Follow up problems which may arise from event order and room allocations and rectify as soon as possibleMaintain a master file of banquet functions Ensure all equipment requests are fulfilled
What we need from you
Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company. Alcohol awareness certification and/or food service permit or valid health/food handler card as required by the local government agency. Problem-solving, reasoning, motivating, organizational and training abilities. Good writing skills Leadership skills. QualificationsDiploma in Hotel Management, Food & Beverage, or related field. Experience2 years of related experience or an equivalent combination of education and experience
What we offer
Considering your experience and competency for this particular role we would offer you an attractive benefit. Join our family. As in all families, we share a number of values and criteria that are useful for the common good. As a team, we work better: we trust each other, we make good choices and we open our perspectives. You need to be involved: for example, by noticing the details that will make the difference for customers, and constantly seeking to improve things.