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Offers “Hyatt Hotel”

days ago Hyatt Hotel

Rooms Service Coach - Andaz Shenzhen Bay

  • Internship
  • Shenzhen, CHINA
  • Hotels - Restaurants

Job description

Assist with the preparation of the training plan ensuring Divisional objectives are fully addressed

Assist the Department Heads in ensuring the training polices and procedures are being adhered and implemented within the department

Assist with managing and regularly reviewing the compilation and accuracy of the Departmental Operation Manuals, Job Task Lists and Task Breakdowns

Ensure an organized, up-to-date filing system is maintained for divisional training record

Assist to compile and distribute training attendance record of each departmental and submit to Learning & Development Department on a timely basis

Provide feedback to Managers for the hotel evaluation and appraisal processes

Encourage employees to actively enrol into all training activities and ensure pre / post-course assignments are completed in time

Conduct internal audit regularly as a resource of analysing departmental training needs

Ideal candidate profile

Qualifications :

Holds a diploma/degree in Hospitality or Tourism Management.
Well developed Communication and Customer Relations Skills.
Well developed Computer Skills particularly in the use of MS Office, email, Opera, SPRIT and basic systems interface.
Good trainer, able to facilitate at all levels.
Comprehensive knowledge of business needs, financial reporting and productivity requirements.
Minimum two years work experience as training officer or manager in an International hotel.
Essential knowledge of Travel and Hotel industry.