Leisure Concierge

Job description

General Responsibility
1. Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
2. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation
3. Always present a clean and tidy appearance in accordance with the hotel’s grooming standards
4. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
5. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
6. Care about your work environment and make sure it is tidy and well maintained
7. Be reliable and ensure you are at work on time
8. Know your role in case of emergency such as bomb threat, flood, fire etc
9. Understand the Employee Handbook and comply with the standards it outlines
10. Carry out all professionally reasonable instructions given by your superior
Technical Expertise
1. Maintain a friendly, neat and pleasant image to the guests
2. Be able to handle any queries from Alila Link members.
3. Be able to handle mail and messages.
4. Be tactful to guests complaints, requests and enquiries
5. To utilize guest comment card to give feedback and recommendations for product/service improvement
6. Record all suggestions and comments from guests
7. Fully conversant with the hotels facilities and services
8. To provide guest with up to date hotel information and events
9. Understand all hotel promotion activities, eq special package, Alila Link etc
10. To provide security and privacy of guests by keeping all guest’s information confidential unless otherwise instructed by guests.
11. Maintain an active presence in the lobby
12. To prepares required list reports.
13. Able to conduct Hotel Tour at any time require.
14. Greet and assist the guest with maximum courtesy and attention during their stay.
15. To ensure maximum guests satisfaction through personnel recognition and prompt cordial attention throughout their stays.
16. To contribute to overall operational efficiency by performing other relevant duties assigned.
17. Provide information about local recreational destinations.
18. Make activities arrangement
19. Perform all activities and duties assigned by Management
20. Conduct Via Ferrata activity for the guest.
21. Conduct all the Mountain Hike to the guest.
22. Conduct all the tour arrange by the hotel for the guest, Example; City tours, Nizwa tours & mountain tour )