Unix/System Administrator/IT Infrastructure Delivery
Pune (Pune) IT development
Job description
ob Description for Project Coordinators
• Follow the Change Management guidelines from start to end for implementation of changes.
• Implement projects from start to end including planning, cooridination, resource allocation, communication.
• Identify business & service owners from different business like GBM, Retails, FD etc for inputs & dates for project planning.
• Join crisis call for impacted changes, servers and follow-up till resolution.
• Estate Management Support Globally – around 30K Servers
• Cost savings through estate upgrade(cost for extended support avoided) and server demises.
• Track and monitor incidents & problem records.
• Understanding of functional & business requirements
• Escalation used where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence.
• Establish and maintain effective high-level relationship with customer business areas and identify areas of service improvements.
• Perform work volume / project scope analysis & Trend analysis & forecasting for IT Projects / tasks for resource allocation.
• Timely follow-up for information, including escalation per procedures
• Establish accountability for taking action on reported results.
• Coordinate with all regional, global ITO, Change Management teams
• Create Documentation and sharing best practice with the team.
• Assist in training and orientation of other staff and users as necessary.
• Work on various projects as assigned and as appropriate.
• Brainstorm with Technicians and peers on task list, project summary templates. Constantly question, clarify from teams and ensure that critical issues are surfaced and considered.
• Acquire project management & ITIL knowledge related to change management, incident managementBe available during crisis situations
• Lead & manage business & project meetings.
• Perform audits and tasks as per the guidelines / documents
• Ensure the project trackers, documents are up to date.
• Ensure strict adherence HSBC Group Compliance Policies.
• Compliance to applicable processes & project processes.
• Compliance to Information Security & Risk guidelines.
• Use of Group standard project management tools – Risk Based Project
• Documentation stored in shared repositories
Desired profile
Qualifications :
NA