UK TA - Officer - Shareholder AML/KYC and Tax Services

Job description

Role Title: UK TA - Officer - Shareholder AML/KYC and Tax Services

Business: Operations

New or Existing Role? New

Grade: GCB6

Role Purpose

To support in the delivery of Investor Services to assigned clients within agreed quality, timing and output targets. To ensure appropriate controls are followed when executing the AML & KYC checks as this this is a critical role.

Key Accountabilities

Impact on Business

· Key role for the delivery of a cohesive service to our clients and their investors.
· Detailed knowledge of internal anti-money laundering procedures and requirements and raising suspicions relating to AML documentation or business conduct.
· Day to day supervision of activities within the department to ensure that all tasks are processed in accordance with agreed procedures and controls. Also, liaising with internal stakeholders in a timely manner to ensure all deliverables are completed and queries addressed.
· Ensure team is achieving required internal and external deadlines.
· Train and develop SME.
· Suggest and implement improvements to the Transfer Agency processes and procedures in consultation with the Manager.
· Participate in ad-hoc projects from time to time as necessary.
· Ensure that the team is customer focused and that a high standard of service is provided.
· Review team's processing at each step upto sign-off stage.
· Provide input into planning and controlling the Shareholder Team's workload and workflow.
· Ensure all relevant output confirmations are sent as per the agreed SLAs to relevant stakeholders (Internal and External).
· Ensuring co-ordination with Client Management Team to address and close pending queries for AML/KYC process.

Customers / Stakeholders

· Ensure that the team are customer focused and that high standards of service is provided.
· Jobholder should have regular interaction with the Client Management Team.

Leadership & Teamwork

· Train and develop SME.
· Attend Training sessions and encourage Team to attend the same.
· Provide update to Manager on day to day operations.
· Provide feedback to Manager on performance of SME.

Operational Effectiveness & Control

· Ensure procedures, client Operations guides and other internal supporting documentation is up to date.
· Ensure that business practices and processes are regularly reviewed for adherence to procedures and FIMs including Compliance policies and Internal Controls.
· Ensure new processes are understood and implemented.

· Be aware of the business practices and processes associated with the role, and act in a manner that takes account of operational risk considerations.

· Ensure all day end controls are complied with and any Exceptions are escalated to the Manager in a timely manner.

Major Challenges

· Maximizing client satisfaction whilst maintaining a stable and controlled service model in a challenging environment.

· Ensuring consistency in the process across Clients.

· Acquiring an in-depth knowledge of anti-money laundering requirements, understanding complex structures and recognizing suspicious activity or attempted fraud.

Role Context

Environment of the Role:

· A dynamic role providing the job holder with exposure to key Stakeholders.

· With the expansion of the product into the UK Market, the business is expected to go through a period of significant growth which will be followed by a period of stability.

· The GDTA team plays a very important role in HSS Edinburgh's service differentiation and ultimate client satisfaction.

· Maintenance of client and investor due diligence/anti money laundering files in line with applicable legislative requirements

· Board Membership N/A

· Committee Membership N/A

Management of Risk

The jobholder will ensure that risk controlled quality service to our customers and their shareholders is at the heart of everything we do, both personally and as an organisation.

The jobholder will also continually assist the Management in reassessing the operational risks inherent in the business. Any actions to address risks if any should be driven by the jobholder in conjunction with the actions formulated by the Management.

Observation of Internal Controls

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The jobholder will help management implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Regional Compliance Officer and/or Local Compliance Officer. The term ‘compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy and Global Standards.

This will be achieved by adhering to all relevant processes/procedures. Also, the jobholder will need to assist management by providing all relevant information to them about new business initiatives at the earliest opportunity for management to reach out to relevant stakeholders.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications

· Previous experience in managing customer AML, KYC classification and record keeping is essential.

· Previous experience in Investor/Shareholder Services/Transfer Agency is essential.

· Demonstration of strong knowledge of TA Operational Transaction Activity for the UK industry is Essential

· Relevant experience in the financial services industry is Essential.

· Product knowledge of alternative and traditional Funds is an advantage.

· Excellent verbal and written communication is essential.

· Demonstrated ability to work under pressure and deadline is essential.

· Strong business sense and awareness of the key risk areas of the business.

· Practical experience of process reviews and re-engineering required.

· Strong inter-personal and decision making skills and the ability and vision to drive teams forward and lead from the front.

· Service oriented and customer focused.

· Ability to ensure deadlines, controls and procedures are adhered to.

· Ability to analyse issues, and organise and proactively contribute to the team

· Working knowledge of Microsoft Word and Excel is essential.

· Strong attention to detail is essential.

· Flexible and adaptable.

· Experience in coaching and mentoring new and junior members of the team is desirable

· Ongoing membership and continued professional development is a core requirement of the role including commitment to CPD and ongoing learning (this will likely require membership of an appropriate professional body and continuing development to maintain membership)



Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the Enhanced Vetting role, on an on-going basis. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.
This role has been designated as an Enhanced Vetting Role.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies

We are an equal opportunity employer and are committed to creating a diverse environment.

https://www.hsbc.co.uk/1/2/popups/uk-privacy-statement#/ overview