Technical Services Manager

Job description

Role Title: Technical Services Manager

Business: IT Infrastructure Delivery

Role Purpose / Description

- Reponsible for Enterprise Storage BAU and project delivery.

- Working with Global team to align with standard and streamline the process.

- Troubleshooting any technical issues independently

- Communicating delivery schedules with the stakeholders and escalating timely whenever risk found

- Arranging the Change Management Process by following bank policy

- May need to work in flexible working hours

- Proactively identify problem situations and resolve to give maximum customer satisfaction.

- Escalation used only where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence.

- Should be excellent team member and work as a cross-functional team member

- Ability to establish mutual expectations with Business Partners is required. Ensuring that the processes are adhered.

Desired profile

Qualifications :

Knowledge & Experience / Qualifications

- Diploma/Higher Diploma in Computer Science or a related field

- related disciplines with IT professional qualifications is an advantage

- Minimum 3 years of IT infrastructure working experiences in banking & finance industry.

- Sound technical experiences on storage technology

- Familiar with any of the following product is an added advantage – Netapp, EMC VMAX/PowerMAX, Cisco SAN Switch/Director

- Good interpersonal and communication skills

- Good command of spoken and written English

HSBCML/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC's global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.

Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi'an, are world-class technology hubs with industrial delivery capability.

Some careers grow faster than others

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.