Supplied Services Associate - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Supplied Services Associate, Inward Clearing Team

Operations - Supplied Services

Hang Seng's Operations is a team of experienced banking operations professionals who strives for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.

Supplied Services: Support vendor risk management for Business Services functions, and also responsible for the Bank's banknote and coins processing and ATM management

Should you join our Operations unit, you will focus on delivering excellent services through teaming up with fellow colleagues, business partners and Group Services Centers. You will work closely with our branch staff, relationship managers, product owners and IT teams. You will also be equipped with skills and mindset for process ownership, quality and risk management, high performance coaching, adaptive operating model, and effective cost management.

We are currently seeking a high caliber professional to join our department as Supplied Services Associate, Inward Clearing Team .

Principal responsibilities

·
Provide effective cheque payment services to internal/external customers on Inward Clearing process.

·
Confirm inward clearing cheque payment instruction with customers.

·
Participate in the System/ Procedural Review/ User Acceptance Test and ad hoc projects.

·
Assist Team Head to manage daily operations in compliance with the Group standards, established procedures and guidelines, regulatory requirements, service pledge and industry cut-off time.

Desired profile

Qualifications :

Requirements

·  Diploma / Certificate in Banking, Business Administration or a related discipline.
· 
Minimum three years of experience in local cheque clearing exchange process.

· 
Familiar with banking systems such as OBS and Online Banking System.

· 
Strong self-motivation, with the ability to work independently and under pressure.

· 
Good problem solving and communication skills.

· 
Good knowledge of application software including MS Excel and Word.

· 
Proficiency in both English and Chinese.

· 
Good sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

· 
Candidates with less experience will be considered for the position of Supplied Services Officer.