Senior Premier Service Manager - Band 6/7

Job description

Job description

   

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 

Business Descriptor:

 

Divisional

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

 

 

Principal Responsibilities

 

While PSM is a generic customer services role in Branch Network (for Premier customer), Senior Premier Services Role will be a niche role for Topmost PPRM / Elite base.

 

Key responsibilities are as below:

 

·  Assist the Elite RM, PPRM to achieve the AOP sales targets.
·  Manage the Service Proposition for the Premier customers
·  Manage all processing in relation to the Wealth Management System.
·  Ensure audit & compliance while processing customer requests
·  Manage all back-office functioning in relation to Premier Clients.
·  Assist in creating and maintaining the Premier centre environment where the team maximizes performance & provides highest quality service in line with the Target Operating Model (TOM) as defined by Group 

 

Requirements

  Qualifications/Requirements

 

 3+ years experience

·  Has exceptional and updated knowledge of Banking products, systems and processes.
·  Is well organized and depicts professional image
·  Displays extra-ordinary Business focus and customer orientation and provides exemplary service
·  Is self motivated and has the drive to overachieve on goals and targets set out
·  Displays close bonding with immediate team members and skillful association with support group colleagues
·  Minimum graduation is required 

Additional Information

·  Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
·  The GCB 5 or GCB 6 will be offered depending on the selected candidate's skill and relevant experience

Useful Link

Link to Careers Site: Click   HERE  

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India