Sales Support Analyst

Job description

HSBC is the largest trade and receivable finance organisation in the world, offering a comprehensive range of forward-thinking open account supply chain and traditional trade solutions. The bank has been recognised by the industry's most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GTRF serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers.

The role is responsible for structuring complex deals across the whole range of Global Trade & Receivables Finance's (GTRF) solutions. Key responsibilities include providing technical expertise to Front-Line Business Development Managers, assisting in the structuring of bespoke open account solutions, and ensuring a high quality customer experience. The role holder will build out a team of structuring specialists in the different regions, to ensure a consistent operating model in support of our front-line BDMs.

Impact on the Business
· Supporting their BDM, establishing new client relationships and strengthening existing ones
· Provide analytical specialist support to BDM and local BD function with client and business growth focus taking priority
· Aligned to and supporting their BDM, coordinate and communicate new products and propositions to clients
· Working with their BDM Identify potential opportunities in the local market and escalate these where appropriate to cater for client demand
· Assist their BDM to deliver customer base growth, achieve BDM growth targets and maximise the financial contribution of the Trade & RF business
· Support their BDM and broader team to deliver a high quality business development culture delivering superior client solutions
· With their BDM position HSBC as the key Trade & RF provider for top end GBM and CMB through establishing extensive, positive client relationships
· With their BDM support the implementation the new channel strategy to increase penetration of new target markets, encouraging eChannel use among clients
Customers / Stakeholders
· Aligned to their BDM help manage key relationships with internal and external stakeholders, developing and maintaining strong working relationships with:
· Internal - Client Services, Country Head of Business Development, Client Implementation, Product and Proposition Management and CMB Relationship Managers
· External - GBM and CMB Market Segment Clients and prospective client and relevant industry bodies
· Work with Client Implementation Services in a timely fashion to ensure an efficient transition process for complex clients
· Collaborate with other internal functions to ensure customer needs are met
· Provide local knowledge to product and proposition development teams when requested
· Foster new relationships with clients and develop on-going relationships to drive engagement and increased customer satisfaction
· Strive for class-leading customer experience by adhering to a consistent selling and relationship management culture
· Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Leadership & Teamwork
· Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
· Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers
· Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
Operational Effectiveness & Control
· Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
· Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise
· Contribute to the development, implementation and maintenance of GTRF management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
· Contribute to the implementation and monitoring of the application of GTRF policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance
Management of Risk
· The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
· This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
· The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence'. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
· Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
· The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function
· The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards. The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.
This will be achieved by:
· Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.
Observation of Internal Controls
· The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
· The term ‘compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
· The following statement is only for roles with managerial or specific Compliance responsibilities
· The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Desired profile

Qualifications :

Essential
·  Detailed knowledge of GTRF back and front office area
·  Proven ability to deliver creative and flexible customer solutions.
·  Ability to understand a customers business and the fundamentals of running a business
·  Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
·  Ability to interact with business customers at all levels
·  Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
·  Excellent time management, planning and organisation skills
·  Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
·  Strong analytical skills
Desirable
·  Bachelor's Degree
·  3 + years of relevant experience required
EEO/AA/Minorities/Women/Disability/Veterans