Sales Development and Support Officer - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Sales Development and Support Officer

Consumer Assets – Secured Loans

As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.

Should you join our Secured Loans business, you will work closely with our professional, innovative and committed staff to develop and enhance secured loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.

We are currently seeking a high caliber professional to join our department as Sales Development and Support Officer.

Principal responsibilities

· Provide administration support and customer service at mortgage centre
· Participate in other ad hoc assignments

Desired profile

Qualifications :

Requirements

·  Diploma or above in related discipline OR other relevant qualifications
·  Minimum 2 years' banking experience, with exposure to mortgage loan and customer service an advantage
·  Strong self-motivation and attentiveness to detail, with good communication and interpersonal skills
·  Good knowledge of PC application software
·  Proficiency in both English and Chinese
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes