Rel Support Assoc - BB

Job description

Relationship Support Associate - BB

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


Business Descriptor:

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to end solutions designed to help small and large businesses reach their potential.

Principal Responsibilities

The role holder will work closely with the RM supporting delivery of a professional relationship management service to customers, prospective customers and professionals. The job holder is required to provide high quality service to his/her internal and external customers; taking ownership and completing all tasks in a timely manner This supports the bank's long-term strategy to lead business by establishing and maintaining long term relationships with businesses, treating customers fairly, identifying their needs, delivering solutions to meet those needs and providing an excellent customer service.

· Assist the RM in delivering a relationship management service which provides value-added services guidance to customers, prospects and professionals
· Support in the relationship management of up to XX of the largest and most complex relationships in the Business Banking Area
· Help in the analysis of financial reports and MI of customers and prospective customers
· Research a target list of prospect companies, and assist in identifying customer needs and researching potential solutions from existing customers
· Provide support to ensure the RM is fully briefed and prepared to provide practical guidance and recommendations to support customers' and prospects' plans
· Co-ordinate the activity of key service providers to implement a joined up approach to identifying business prospects
· Assist in preparing the RM for Strategic Business Conversations
· Researching and analysing customer information (financial and non-financial) to prepare high quality and professional applications for credit facilities and to meet identified customer needs.
· Keeping up-to-date on knowledge of HSBC's capabilities.
· Keeping abreast of external factors influencing business e.g. economic, cultural, geographical, procedural and regulatory requirements.
· Assist in the identification of customer needs
· Assist in the delivery of solutions, products and services appropriate to meet customer needs
· To treat customers fairly in all aspects of strategy, product design & delivery, sales processes, customer literature & correspondence, financial promotions, administration and complaint handling.
· Maintaining excellent communication with Group colleagues to ensure a joined up approach to identifying cross border opportunities where these meet customer needs
· Acting as the primary point of contact for customers and colleagues in the absence of the RM

Desired profile

Qualifications :

Qualifications/Requirements:
Essential:
·  Understanding of risk management
·  Some understanding of credit
·  Analytical and financial skills.
·  Ability to work without constant direction
·  Good organizational and time management skills.
·  Ability to interact with all levels of commercial customers
·  Good interpersonal skills
·  Good communication skills, both oral and written
·  Qualifications and/or training courses

Desirable:

·  Commercial awareness, including economic, cultural, procedural and regulatory issues.
·  Relevant experience working in a relationship management role
·  Working knowledge of CMB's international proposition / product capabilities
·  Working knowledge of HSBC Group capabilities

You'll achieve more when you join HSBC.

www.hsbc.com/careers

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The Hongkong and Shanghai Banking Corporation Limited (HSBC) India