32 days agoHSBC

Personal Banker (Cantonese and Mandarin)

  • Richmond (Greater London)
  • Community management

Job description



NOTE: Language Requirement - Cantonese and Mandarin

HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in Canada. HSBC serves customers worldwide through an international network of around 3,800 offices in 66 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa

We help companies and individuals across Canada to manage their finances through three global business lines: Commercial Banking, Global Banking and Markets, and Retail Banking and Wealth Management.

It's this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

About Retail Banking & Wealth Management

Retail Banking and Wealth Management serves millions of customers worldwide, helping them manage their day – to day finances and save for the future. We also connect institutional and retail clients with investment opportunities through our Global Asset Management division. We are committed to building long-term relationships with our customers, offering products and services to help them reach their goals and aspirations. We continue to exponentially grow our market share in Canada year on year.

Key Objectives for Personal Banker:

The start of your journey in your new role with HSBC will provide you with a blended learning experience, during this time you will learn how to be successful in your role through a mixture of on-line & practical training as well as having the opportunity to develop your new skills in HSBC‘s model branch.

We're looking for people with personality, drive, and ambition, to join our teams.

Principle Accountabilities:

In this role, you will:

· Act as a Brand Ambassador for HSBC Bank Canada, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact.
· Demonstrate sound understanding of the bank's products and services; articulating these to your customer in an engaging and confident manner.
· Operate within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs; maximising opportunities across all customer segments.
· Deliver our multi-channel proposition by providing service excellence, educating your customers around the best solutions to meet their needs
· Effectively question and listen to your customers to enable you to fully understand both new & existing customer's financial circumstances and needs.
· Proactively drive referrals to both Premier and Wealth colleagues and Branch Specialists to ensure that the customer is provided with the best possible advice.
· Demonstrate a comprehensive knowledge of the Bank's full range of products & services to enable you to connect your customers with other colleagues who can support their entire life journey.
· Working collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team.
· Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs.
· Be proactive in building & developing a customer base through the use of Customer Contact Lists, referrals & walk-ins.
· Understand & continue to develop your knowledge of operational risk, legal & regulatory requirements & operating procedures & practises.
· Treat customers fairly at the heart of all that you do.

In addition to a competitive salary of this role, when you join our team, from day one you'll have access to a competitive benefits package, including:

· Generous time off program

· Ongoing learning and development

· Personal wellness account to purchase health and fitness goods and services to suit individual needs

· Generous health and dental benefit insurance

· Employee discount banking advantages

· Future international career opportunities

So, do you want a career rather than just a job? Some of our most successful senior employees started their careers in our branch network.

Does this sound like you? If so, apply today to join HSBC, a truly global organisation, and start your journey.

Ideal candidate profile



Qualifications :

Knowledge & Experience / Qualifications:

To be successful in this role you should meet the following requirements:

·  Have a passion for continuously delivering a superior customer experience.
·  Pride yourself on consistently delivering a personalised, friendly & efficient service at all times.
·  Demonstrate strong communication skills which will enable you to engage in effective conversations with customers & to build strong professional rapport.
·  Be able to demonstrate your ability to understand a customer's requirements through effective fact finds
·  Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning

HSBC Proud

In 2018, HSBC Bank Canada was named one of the “Best 50 Corporate Citizens” in Canada by Corporate Knights magazine. HSBC was also the first company to be recognized as a top performer in gender diversity within the financial services sector, as part of a new Corporate Knights initiative to recognize leaders in this space.

Join HSBC, and benefit from the following:

·  Career Development: Within your current role, as well as Canadian and international opportunities
·  Company Reputation: Offering prestige, strength, and longevity
·  Business Growth: Underpinned by our drive, and the highest banking standards
·  International Connectivity and impact: Build global relationships and be a part of international initiatives
·  A diverse workforce: Reflecting our belief that diversity of thought, background and perspective make HSBC a stronger organization
·  Corporate Sustainability: We build our business for the long term by balancing social, environmental and economic considerations in the decisions we make.