Manager- Processing - HASE Dispute - HSBC Operations, Services and Technology - TKH

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

· Reassess continually the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.*
· Implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance' embraces all relevant laws, rules and codes with which the business has to comply.*
· Comply leadership and teamwork
· Maintain customer satisfaction
· Drive performance in operations
· Improve process
· Comply with audit requirement and put tight control
· Complete management information
· Maintain housekeeping

Desired profile

Qualifications :

·  Degree holder.
·  5 years supervisory experience of which at least 2 years in managerial role and should have direct management experience in operational areas.
·  At least 2 to 3 years experience of managing a staff workforce of at least 10. Proven ability to direct/motivate in a quick moving and highly competitive field.
·  Previous experience and knowledge in Dispute and Chargeback area
·  Previous exposure in departments where regular decision making is required
·  Good writing and liaison skills are essential. A good score in English Language and Mathematics academically. Excellent communication skills, both verbally and written, in English, Putonghua and Cantonese.
·  Knowledge of regulatory issues and economic/political climate of the region. Knows clearly the Bank's position; can anticipate technology change and aware of the bottom line.

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***