HR Service Delivery Specialist - China Payroll Services - HSBC Operations, Services and Technology - NHC

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

· Facilitates timely and accurate payroll operation including payroll for local employees, and 6 entities in China.
· By administering the operation of the responsible entities
· By monitoring and coordinating the payroll schedule and payroll runs; liaising with different teams to ensure a smooth payroll operation
· By ensuring the payroll results generated by the PeopleSoft Global Payroll (GP) System are accurate and taking follow-up actions for exceptional cases identified
· By ensuring that all salary payroll and benefits compensation are properly and accurately recorded into GP system
· By implementing meticulous checks and controls both to system generated and manually input transactions to ensure an error free operation
· By monitoring the monthly tax files, social insurance reports for the responsible entities
· By ensuring that accurate interface files are generated by the GP system and passed to corresponding entities on time
· By preparing and agreeing with each entity on pay run schedules, and coordinating with RST to execute the regular runs, termination runs and off-cycle pay runs
· By updating the knowledge on policies and legislation changes with the team to ensure accuracy in payments and full compliance with legislative requirements
· By ensuring monthly accurate pay results and excellent payroll service for the responsible entities
· By answering employees' enquiries in polite, efficient and professional manner
· By achieving high internal service excellence benchmarks to ensure customer satisfaction
· Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence
· By maintaining good working relationship with business partner in all entities, and addressing to their needs and enquiries professionally
· By self-motivating and developing to meet business objectives
· Knowledge and experience is shared with team members, providing assistance on referred/technical issues.
· To assist ATL/TL to train up new staff as agreed training plan.
· To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
· By making further improvements on controls to reduce the operation cost and relax the burden to the team members
· To identify streamlining opportunities to eliminate manual efforts and improve the workflow

Desired profile

Qualifications :

·  College or university degree
·  Minimum 3 years' supervisory experience in a HR operation related role or in processing environment
·  Ability to build and maintain relations with business units and continuously give feedback by stringent following up Performance Level Agreement
·  Evidence of process management skills with an ability to initiate process improvements
·  Knowledge of local labour regulations and internal HR practices;
·  Strong customer orientations. A high standard of interpersonal sensitivity, communication and judgement skills.
·  Strong leadership skills and resource planning skills along with the ability to handle capacity and MI reporting.

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***