HSBC Operations, Services and Technology (HOST)
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking an experienced professional to join our team.
In this role, you will:
Support DM to maintain cordial relationship with local governmental authorities and regulators. Engage with local regulators like attending regulator meeting (CBRC, PBOC,金融办,银行业协会,区政府, etc.) on behalf of DM, handling the regulatory on-site inspection coordination and regulator visit logistic arrangement and government visit for bank seniors etc.
Lead Promotion campaign organized by local regulator or government authorities at branch level, such as "反假币宣传' "金融知识万里行" ,"消费者保护" ,"文明服务" , etc
Provide survey result to local government authorities by coordinating relevant business/function.
Maintain relationship with local GongAn and Tax Bureau as backup of SFR/FIN and present meeting s organized by local government authorities and regulators as DM backup.
Manage and monitor the performance of in-source vendors (such as VAT, Cars, facilities) and on-site workers with regular KPI review, including Vendor risk and control management, service standards adherence.
Review, update and safe-keep of the various contracts in branch and monitor for the performance under the contract, maintain regular communication with vendors for feedback of service improvement.
Negotiate with external vendor and review all the contract/sub-contract/ agreement, such as car rental sub-contract, house rental contract, etc.
Manage all "services" delivered to business, with appropriate benchmarks, metrics and report on efficiency, effectiveness and success of those "services" to meet SLA and provide quality service to businesses/functions in Branch.
People and Communication
Work closely with Country OM team to support talent development, staff training and staff engagement in branch to foster continuous improvement in the corporate culture and promote the understanding of HOST strategy, policies and other key messages from Senior Management.
Ideal candidate profile
To be successful in the role, you should meet the following requirements:
Bachelor or Master degree graduates
Three to five years working experience
Proficient in Chinese and English Language, both written and spoken. Good presentation skills.
To meet customers' expectations by delivering excellent services.
Good business acumen, customer-oriented attitude, strong analytic and reasoning skills
Good management and decision making skills
Good communication skills and has the ability to build relationship and work with a wide range of organizations and individuals.
Strong implementation ability and influencing others cross-functionally to deliver on results.
Ability to think broadly and still achieve a high attention to details.
You'll achieve more when you join HSBC.
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Issued by HSBC Bank (China) Company Limited