Digital Performance Analyst Retail Banking & Wealth Management HSBC China (Pearl River Delta)

Job description

Retail Banking and Wealth Management (RBWM)

Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team .

In this role, you will:



• Creation and management of performance dashboards, and reports at global/regional/local level, identifying areas of improvement opportunities, trends and making recommendations for stakeholder consideration.

• Support new performance analysis activity working with in country and global digital teams: identify current state; undertake gap analysis and requirements gathering / documentation.

• Provide reporting, analysis and performance dashboards in a timely and consistent manner to support the Global Digital team, Commercialisation and Platform Dynamics workstream and regional/local stakeholders as required. Provide support, knowledge and metrics expertise to in country teams sharing best practice.

• Undertake in-depth analysis including sales and servicing funnels to identify trends and opportunities.

• Source data; undertake ad hoc analysis and creation of customized reporting to highlight specific global/regional/local performance.

• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets"

Desired profile

To be successful in the role, you should meet the following requirements:

• Strong analytical skills with proven ability to understand complex data, identify key trends and opportunities, and to deliver recommendations.

• Good working knowledge of Analytics, Web Analytics and MS Office tools: Webtrends, Google Analytics, Cognos, Excel, PowerPoint, Word and other MI and analysis tools

• Good awareness of channel, including technical, commercial, market place and customer considerations.

• Commercial focus, ability to identify opportunity to maximize the cost effectiveness/profitability for the business.

• Good decision making skills, with the ability to make clear recommendations based on data and understand the implications.

• Well-developed communication skills, both written and verbal, to explain complex data.

• Innovative – the ability to approach things differently or do different things to deliver goals.

• Strong team player, highly collaborative recognizing specialized in a role in a larger programme of work and acknowledging other areas/individuals roles and responsibilities.

• Awareness of the Multi-Channel and Digital strategies and regional plans for sales and servicing.

• Respectful of different cultures, working with colleagues from across all 5 regions

• High levels of resilience and self-motivation.

You'll achieve more when you join HSBC.
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Issued by HSBC Bank (China) Company Limited