Customer Services Representative (Part-time) - Hang Seng Bank (HK)

Job description

Customer Service Representative (Part-time)

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our department as Customer Service Representative (Part-time).

Principal responsibilities:

· Provide quality phone banking services in our Customer Contact Centre
· Handle customer enquiries in an efficient and professional manner to maintain high level of customer satisfaction

Desired profile

Qualifications :

Requirements:

·  Non-final year university students from all disciplines are welcome
·  Minimum of one year's customer service experience, with experience in hotline services is preferred
·  Strong customer service orientation, with good communication and phone skills
·  Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
·  High level of customer centricity mindset with dedication to deliver exceptional quality services for customers