A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Customer Service Representative (Part-Time), IPS Account Services
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our department as Customer Service Representative (Part-Time), IPS Account Services.
Principal responsibilities :
· Provide quality phone banking services in our Customer Contact Centre
Handle customer enquiries in an efficient and professional manner to maintain high level of customer satisfaction
Ideal candidate profile
· Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered
· Minimum of one year's customer service experience, with experience in hotline services preferred
· Strong customer service orientation, with good communication and phone skills
· Proficiency in both English and Chinese, with fluency in Putonghua an advantage
· High level of customer centricity mindset with dedication to deliver exceptional quality services for customers