Business Analyst

Job description

Business Analyst

Retail Bank Wealth Management UK Business Transformation

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking & Wealth Management (RBWM) UK Business Transformation works with businesses and delivery partners across the world by combining change expertise and experience to help shape and implement strategic change for HSBC. The department is instrumental in driving change improvements in customer experience and unit costs through automation, standardization, and optimisation of HSBC's operating model covering people, processes, products, and channels.

As a UK based HSBC employee you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare, enhanced maternity and adoption pay and support when you return to work, a contributory pension scheme with a generous employer contribution.

We are currently seeking an individual, experienced in the delivery of Agile change, to join this team in the role of Business Analyst – Retail Banking & Wealth Management (RBWM) UK Business Transformation

The RBWM UK business Transformation team is a multi-disciplinary team using agile and waterfall practices to manage and deliver transformational change programmes and projects across all RBWM brands and propositions. The team lead change initiatives supporting both UK and Global RBWM.

Primarily, the individual will be responsible for the definition of the analysis approach for large transformational programmes working in a dynamic, agile, collaborative environment, initially focussing on first direct change programmes, then broadening into other HSBC brands. The role works with domain leads and senior business representatives to shape change programmes and prepare for mobilising resources. As an experienced analyst the role may include functional management of other analysts, engaging senior business stakeholders from across global business lines and global functions and helping to develop the professionalism of the business analysis practice by championing industry practices and developing the team. The jobholder will have a combined set of good interpersonal skills and business/technology knowledge in order to develop an effective relationship with the business and IT, providing sound consultancy that adds value.

Your responsibilities will include:

· Defining the most appropriate analysis approach to a problem/opportunity and leading a multi skilled team to achieve the required goal.
· Driving change through the RBWM governance process.
· Understanding the needs of the business and writing user stories / high level requirements capturing just enough detail to enable development.
· Provide support to the product owner in decision making, grooming product backlogs, understanding the business propositions and driving delivery of benefits.
· Developing and deploying standardised operational processes. Performing root cause analysis of failure elements & recommend improvements.
· Defining the solution design for non-technology projects and supporting IT with definition of the technology elements.
· Performing financial analysis by understanding the link between changes in systems and business processes to costs and benefits.
· Leading change & implementation / business readiness activities such as:-

-Operational Impact Assessments

-Understanding and writing procedures

-Communication planning

-Developing User Acceptance Test (UAT) strategies and plans and support customer sign-off for the deliverable ensuring the product is fit for purpose. -Running and facilitating pilots.

-Leading, mentoring and supporting other analysts.

Desired profile

Qualifications :

Desirable experience and qualifications:

Proven ability to work with stakeholders and business sponsors at all level.

·  A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change.
·  Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences.
·  Ability to build effective networks both internally and externally and work collaboratively with others to achieve a common goal.
·  A track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications.
·  The ability to understand and interpret complex data.
·  Self-motivated and able to work independently, and under own initiative with a sense of ownership and accountability.
·  Positive, dynamic and resilient, open to change and able to adapt to changing circumstances.
·  Responds positively to challenge, showing consideration for others views and taking these into account when making decisions.
·  A track record of making customers (external and/or internal) the focal point of everything they do and decide, and ensuring they get the right service or solution - every time.
·  Experience in delivering change.
·  Availability to undertake the travel required for this role, i.e. Occasional travel required nationally to meet business stakeholders

In addition to the details listed above, the ideal candidate will have a track record of:

·  Demonstrable business analysis experience, with particular evidence of successful delivery of benefits (Essential)
·  Appreciation of change & implementation / business readiness activities including live proving (Business User Testing)
·  Knowledge of Retail Banking & Wealth Management Products & Propositions
·  Knowledge of Financial Services
·  Knowledge of Project Management methodologies Inc. Agile, and best practice techniques
·  Experience of using tools such as Confluence & Jira
·  Relevant Business Analyst qualifications e.g. Certified Business Analysis Professional (CBAP), Certification of Capability in Business Analysis (CCBA), ISEB Diploma in Business Analysis, Six Sigma
The base location of this role will be Leeds.

For more information about this role, please contact the Recruitment Helpdesk on:- Email: hsbc.recruitment@hsbc.com or Telephone: +44 2078328500

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies