Assistant Risk and Sales Quality Management Manager - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Risk and Sales Quality Management Manager

Private Banking and Trust Services

We are currently seeking a high caliber professional to join our department as Assistant Risk and Sales Quality Management Manager

Principal responsibilities

· Engage in the collection of detailed customer information and supporting documentation required for the completion of Customer Due Diligence (CDD) profile review
· Review and check for completeness and quality of CDD information and supporting documentation before submitting the case for approval
· Engage in Global Standard related projects and remediation
· Participate in Financial Crime Compliance related process reviews for customers with an aim to comply with regulations or group policies
· Collaborate with relationship managers and key stakeholders on weaknesses and deficiencies identified

Desired profile

Qualifications :

Requirements

·  University Degree in a related discipline or other relevant qualifications
·  Minimum 3 years' retail banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and guidelines
·  Strong attentiveness to detail, compliance and control orientation
·  Good communication and interpersonal skills, with sound knowledge of application software such as MS Excel and Access an advantage
·  Proficiency in both English and Chinese, and fluency in Putonghua an advantage
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes