Assistant Manager, Service Delivery Supplied Services - Global Service Delivery

Job description

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

We are currently seeking a high caliber professional to join our team as Assistant Manager, Service Delivery Supplied Services .

Principal responsibilities
· Manages daily operational activities to safeguard the bank from potential loss
· Processes and ensures that all transactions are processed in accordance to regulatory guidelines, Bank internal control standards and audit recommendations
· Assist management in collating data and providing management information statistics or reports on vendors
· Implement measures to increase productivity levels
· Ensure that Service Level Agreement with business unit is met at all the time.
· Regular checks and Annual reviews on vendors managed under Supplied Services
· Ensures enquiries and investigations from business partners are conducted in a professional and timely manner
· Liaise with business partners in a timely manner whenever there are issues which can potentially lead to delay in customer complaint
· Conducts checks, directs clerical staff on rectification and corrective actions for deficiencies
· Assist management in ensuring sufficient headcount

Desired profile

Qualifications :

Requirements
·  Degree holder
·  Experience in vendor management is required
·  Preferably have experience of working in a bank in a matrix environment.
·  Experience in Microsoft Office, including excel, PowerPoint is highly desired.
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.