Assistant Client Service Manager - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Client Service Manager

Private Banking and Trust Services - Private Banking Department

We are currently seeking a high caliber professional to join our department as Assistant Client Service Manager

Principal Responsibilities:

· Assist the relationship managers in managing customers’ assets and investment portfolios by monitoring asset allocation, product mix and risk exposure
· Assist in developing and maintaining customer relationship by making servicing calls and handling customers’ enquiries
· Handle the daily administration of customer accounts including investment, loans, deposits and other banking transactions

Desired profile

Qualifications :

Requirements:

·  University degree in a related discipline OR other relevant qualification
·  Passes in the HKSI licensing examinations
·  Minimum 3 years’ experience in banking with knowledge of investment and insurance products; experience in dealing with high net-worth customers an advantage
·  Good sales and service mindset, with strong communication and interpersonal skills
·  Good knowledge of application software
·  Proficiency in both English and Chinese; fluency in Putonghua and other dialects an advantage
·  High level of customer centricity mindset with dedication to deliver exceptional quality services for customers