Procor Account Srvc and Mnt

Job description

HSBC Operations, Services and Technology (HOST)
HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking an experienced professional to join our team.

In this role, you will:

- Act as branch-level process owner to ensure Banking Operations related work being well proceed in branch, cooperate with branch other departments (including frontline, Risk Compliance, etc.) to ensure proceed in good quality. Fulfill internal and external return and reporting requirements accurately and timely;
- Playing key role in Business enabling from Operations side to assist frontline in resolving account related inquiries raised by customers and frontline staff;
- Take proper action to ensure all account service related instructions are processed within set turnaround time and full adherence to service level agreement. Monitor the accuracy and timeliness of account related regulatory system input to avoid operational error and loss and assist line manager to set up control mechanism within responsible area;
- Monitor irregular/outstanding cases and handle exceptional cases within responsible area to avoid operational risk as well as to ensure no customer complaint. Scrutinize system reports within responsible area and take proper follow-up actions to ensure exception is monitored and rectified. Register and report errors and anomalies daily in the exception reports to relief manager while correcting errors to assure compliance and customer satisfaction;
- Act as a coordinator between branch Operations Account Service Team and frontline staff, as well as with back office staff, to smooth the whole process and improve efficiency. Being an expertise in account services area to continuously provide professional solution towards internal and external customers' problems and inquiries;
- To ensure daily and monthly returns quality and forward to relevant party for consolidation and submission. Assist relief manager to coordinate the ad hoc clean-up and PBOC/SAFE on-site/off-site inspections;
- Learn relative internal/external regulation. Identify the improvement need and act as a mentor to ensure their daily work complies with the bank principle;

- Ensure a scientific and smart filing system within the relevant area and ensure all account documents and other internal records are in order and filed properly and timely;
- Commitment and sense of responsibility. To maintain good attendance record without unjustifiable absence; to completes work assignment on schedule;

- Keep high level of service standard for internal and external customers;
- Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring;
- Take up backup tasks for other operations roles as assigned by line manager when necessary and work with team spirit;
- Held responsible for the design and operating effectiveness of the key controls as set in HBCN Regulatory Statistics Management Internal.

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:

Bachelor degree or above

Good understanding of banking rules and regulations

Strong sense of responsibility

Good communication and interpersonal skill

Good written and spoken English

Good office software skill

Relevant experience in banking/counter operations preferred


You'll achieve more at HSBC.
www.hsbc.com.cn/careers

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Issued by HSBC Bank (China) Company Limited