Technical Support Engineer

Job description

Technical Support Engineer

  

Job Description:

   

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. We aim to ensure our valued clients have the most effective solution to suit the demands on a dynamic and fast-paced, modern business and the expertise to achieve maximum business benefit.

Responsibilities:

·  Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
·  Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
·  Provide software service, pre- sales, post-sales or service delivery support.
·  Deliver services, including customized services to large enterprise, complex or corporate accounts.
·  Use proactive monitoring procedures/tools to identify problem prevention opportunities.

Education and Experience Required:

·  Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
·  Australian Defense clearance is required to be successful in this role
·  Experience with support of full range of company products in Customer base.

Knowledge and Skills:

·  Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.
·  Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
·  Knowledge of assigned company hardware system platforms.
·  Familiar with networking and all supported operating system platforms (i.e. company- UX, NT, Linux, etc.)
·  Knowledge of high availability system environments.
·  Strong communication skills both verbal and written.
·  Strong Customer relationship building skills Ability to manage complex Customer problems.
·  Ability to perform while under high-pressure situations.
·  Project management, analysis, communication, scheduling, controlling, and presentation skills.

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

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Job:
Services

Job Level:
Senior

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.