Remote Technical Support Engineer with German

Job description

Job ID 1035744 Date posted 10/31/2018 Primary Location Sofia, Sofia-Capital, Bulgaria Job Category Services Schedule Full time Shift No shift premium (Bulgaria)

Hewlett Packard Enterprise (HPE) creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future. Now we are looking for motivated Technical Support Engineer with excellent German language knowledge to join our dynamic team, part of Customer Solution Center Sofia /CSC/.

The customer is at the center of everything we do in Customer Solution Center Sofia. From Warranty to high availability Datacenter wide contracts, we support our customers and help them accelerate their business. Our award-winning centers support 18 languages in more than 100 countries, ensuring our customers always have the support they need. Our focus on the customer, coupled with our drive for the highest quality and constant innovation, create a center where we can build Customers for Life.

As a Remote Technical Support Engineer you will be working in an international team from our Center Of Excellence (CoE). Your role would be to support both our cutting edge hardware and the software it's loaded with.On receipt of a service request you will research solutions through remote diagnosis, documentation and/or knowledge databases within agreed timeframes. Qualification of hardware cases involves diagnosis and/or recommendation of parts for the field engineer, and /or direct shipment to the customer. In all cases where a problem gets too complex the Technical Support Engineer is responsible for timely elevation and/or escalation.

The role:
• Call handling, problem resolution and escalation - To provide technical support via telephone or electronically to customers, partners and HPE employees in line with defined CSC procedures.  This will include diagnosis of hardware problems and software support on the SLES and RHEL. Linux, Irix and Windows operating systems.

• Customer Satisfaction - To consistently set and meet customer expectations and continually develop customer service skills.

• Continuous Improvement - To contribute to the improvement of CSC processes, procedures and tools.

• Technical Growth and Development - according to a formal development plan, through reading and reaching within the area of expertise and last but not least, from team mates

What we are looking for:
• Fluent German
• Good English
• Professional experience: over 1 year professional experience as Technical Support Consultant or as a System Administrator
• Excellent customer, telephone, oral and written communications skills
• Analytical troubleshooting and problem-solving skills
• Time management skills and working with tough deadlines
• Team player

We offer a challenging role including:
• Continuous learning and technical training opportunities

•Unlimited access to courses in a wide variety of technologies and disciplines (Lynda)
• Great opportunity for professional development in the IT field
• Part in a team that has established itself as a preferred partner for Hi-tech Services & Support
• Competitive remuneration package
• Medical insurance
• 4 days additional paid leave (total:24 days)
• Food vouchers
• Opportunity to use free parking
• Life insurance
• Wellness program
• HPE badge program including various discounts for products and services
• Work-life balance program including free legal, financial and psychological consultations

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.