Partner Account Operations Management

Job description

Job ID 1024997 Date posted 9/14/2018 Primary Location Alpharetta, Georgia, United States; Tlaquepaque, Jalisco, Mexico; Mississauga, Ontario, Canada; Houston, Texas, United States; Austin, Texas, United States; Plano, Texas, United States; Mexico City, Mexico City, Mexico Other location Heredia,Heredia,Costa Rica;Mexico City,Distrito Federal,Mexico;Alpharetta,Georgia,United States of America;Tlaquepaque,Jalisco,Mexico;Mississauga,Ontario,Canada;Houston,Texas,United States of America;Austin,Texas,United States of America Job Category Sales Operations Schedule Full time Shift No shift premium (United States of America)

Seeking a results-oriented, self-motivated rockstar to take-on Partner Account Operations Management (P-AOM) responsibilities for some of our largest Partners in the North America territories, US Distributors and National Resellers. This is a demanding role that is charting new paths in the support model. You will join a high-performing team and be challenged to push your capabilities to the highest levels. Are you ready to manage a +$1B account?

Assigned to partners as a focal point for operational aspects for the business relationship and may assist in driving the operational strategy for their assigned partner and participate in key negotiations. Provides process consulting expertise to project and account teams in developing the partner solution and to enable the efficient execution of operational processes. Advocates the partner view, expectations and provides feedback to the development/improvement of processes and capabilities. Understands and analyzes account financials. May manage top level escalations by interacting with company management and the partner side. Examples of operational topics handled in this job family can be; provide consultancy and support to an account that wants to centralize the procurement, distribution and selling of hardware or service agreements, work with the account as well as internal stakeholders to implement new business models / supply chain models, implement processes and procedures with the account supporting the company’s policies related to compliance and global trade, advocate the partner requirements in the development of automated solutions (web based, EDI).

Responsibilities:

·  Manages the operational business relationship of large customer and/or channel partner accounts, often with global/regional reach; serves on account team, providing operational perspectives.
·  Plans and leads business analyses and provides recommendations to sales teams and business units.
·  Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the partner requirements.
·  Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations.
·  Prepares and runs quarterly operational performance reviews with the partner and drives improvement plans.
·  Consults and advises on operational matters of high complexity to internal clients up to the Vice-President level.
·  Proactively communicates operational process changes to partners and internal clients; drives the implementation phase.

Education and Experience Requirement:

·  University degree or equivalent experience; advanced university degree preferred.
·  Typically 6 - 10 years of related experience, preferably in supply chain, customer service, Sales (inside or field), procurement or financial management.
·  Typically 2 - 4 years of experience supporting global/regional accounts or large, complex domestic accounts.
·  Project management experience preferred.

Knowledge and Skills:

·  Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
·  Excellent Leadership, negotiation and influence skills.
·  In-depth understanding of core company businesses and the revenue cycle.
·  Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
·  Strong project management, problem solving, and analytical skills.
·  Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the partner requirements.
·  Strong ability to establish and maintain strong relationships with external customers/partners up to the Vice-President level.
·  Solid financial and business acumen.
·  Proven ability to identify and implement partner-specific process improvements.