Infrastructure Support Engineer

Job description

Infrastructure Support Engineer

  

Job Description:

   

Candidate will be assisting Operations Engineering Support personnel with the support applications managed by Cyber Security.  This support includes end-user support, ticket handling, Change Management, Configuration Management, Escalations, Major Incidents (MIs), user access issues, application support, system management, patch management, cloud server procurement and management.

Primary Responsibilities:

·  Support applications managed by Cyber Security.  This support includes end-user handling, problem/ticket resolution, escalations to engineering and IT, and performing application work on servers on behalf of engineering teams.
·  Create and deploy scripts to help with application and operating system monitoring.
·  Provide deep level support for critical applications.  This support will include deep application knowledge, deep OS understanding and scripting.
·  Provide Change Management support to Cyber Security, including submission of Requests for Change (RFCs), and modification and approvals of RFCs.
·  Provide Configuration Management support to Cyber Security, including submission of configuration changes, new application creation, and application decommissions.
·  Represent Cyber Security on Major Incidents involving Cyber Security applications.  Achieve fast resolutions to MIs.
·  Facilitate server access for Cyber Security employees, through various processes and tools.
·  Procure cloud servers for Cyber Security teams and resolve any issues with access or availability.
·  Install and configure servers.
·  Oversee patch management on some Cyber Security-managed applications.
·  Deploy and maintain state-of-the-art security applications and appliances.
·  Review security alerts from applications and set up automated event notifications.
·  Support security audit requests.
·  Write and maintain support and process documents (e.g. playbooks, install docs, etc.)
·  24 x 7 On-call support is required (on a rotation basis, approximately one week every eight weeks).

Qualifications:

·  A Bachelor's degree is preferred, but comparable accomplishments in Systems Administration, Application Support and/or Software Engineering will be considered.
·  5+ yrs. of current experience in IT.
·  Minimum of 2 year of experience in the support of at least four of the following areas: 

End-user Support

Incident Management

Application Software or Database Support

HP-UX, Linux, VMWare & Microsoft platforms (Server, client, applications)

Deployment of Security Patches/Hotfixes for Enterprise Applications

Troubleshooting of operating system and networking issues.

Software Engineering

·  Experience supporting Windows and Linux server technology, complex enterprise systems that include geographically distributed users.
·  Excellent troubleshooting techniques and analytical skills.
·  Familiarity with HPIT processes relating to Change Management, Configuration Management, Access Management.
·  Strong analytical skills.
·  Strong verbal and written communication skills.
·  Ability to operate within a team independently and understand when to escalate issues to management.
·  Some knowledge of security tools, threats and vulnerabilities associated with large enterprise environments a plus.
·  Experience with security systems or managing security infrastructure and/or applications a plus.
·  The preferred candidate will have at least one or more IT professional certifications.

Job:
Information Technology

Job Level:
Expert

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.