Federal Account Customer Satisfaction Manager

Job description

Job ID 1030473 Date posted 10/4/2018 Primary Location Georgia, United States; District of Columbia, United States; Texas, United States; Maryland, United States; Virginia, United States Other location All,District of Columbia,United States of America;All,Georgia,United States of America;All,Maryland,United States of America;All,Texas,United States of America Job Category Services Schedule Full time Shift No shift premium (United States of America)

Are you looking for a Program Manager role? What if it could be with one of the most impactful IT companies in the world?

At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world.

What sets us apart? Our people. Our people’s relentless commitment to partner, innovate, and act.

If solving the world’s biggest technology challenges sounds like the right career path for you, read on.

About the Federal Account Customer Satisfaction Manager

HPE Pointnext is currently seeking a Federal Account Customer Satisfaction Manager to be located anywhere in the US with access to a major airport. No relocation assistance available.

As the Customer Satisfaction Manager, you will provide Customer support to Federal Customers as needed to ensure Service Level Agreement deliverables and total Customer Satisfaction.  You will be the liaison between HPE and Federal customers to ensure satisfaction, and you will work complex issues as they arise.

Position is anticipated to have 25% overnight domestic travel, but is subject to change due to the needs of the business. 

You will be responsible for managing the overall delivery process and customer experience, leading the customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. In addition, you will coordinate corporate, customer and third party vendor efforts to plan and implement solutions to customer problems.

You’ll have the opportunity to work on the products we deliver and support, while gaining experience as a Federal Account Customer Satisfaction Manager, which can lead to future careers within HPE.

Responsibilities

In this role, you will:

·  support our Federal Customer to ensure overall Customer Satisfaction
·  independently drive and own all project elevations/escalations to completion
·  frequently represent the organization to external customers/clients
·  address concerns, and discuss process improvement initiatives which are in scope
·  monitor performance and trends via reporting
·  manage customer project delivery on small, medium, and large / straightforward and complex Federal IT delivery projects
·  identify and develop new opportunities on current project
·  support qualification and opportunity assessment for small, medium, and large,  straightforward and complex opportunities
·  manage client relationships
·  drive internal HPE processes
·  participate in the company PM Professions community
·  be on a development plan leading to higher PM skills
·  perform other duties as assigned

Education and Experience Required

·  Bachelor’s degree, or compensating experience (see below)
·  3+ years’ experience in project management or in like roles/businesses
·  Without a Bachelor’s or higher level degree, an additional 2 years, for a total of total of 5+ years

Knowledge and Skills Required

·  Demonstrates or possesses the ability to learn the basic knowledge of key operational policies, processes, and methodologies applicable to project management
·  Understands project management methods
·  Strong customer satisfaction skills
·  Ability to multi-task
·  Strong verbal and written communication skills; presentation skills a plus
·  Ability to work effectively independently and within a collaborative team environment

Thanks for taking the time to review our job! If you think it is a match to your experience and interests, please apply today—we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.

If you are seeing this job posting somewhere other than the HPE Careers website, you may apply by following these instructions:

1. Log onto www.hpe.com/jobs

2. Sign in, or create and confirm an account

3. Click “Search Jobs”, then enter job number –  1030473

4. Complete full application process

Hewlett Packard Enterprise Values

·  Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other
·  Bias for action: We never sit still - we take advantage of every opportunity
·  Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. below, or directly via our Careers Portal at www.hpe.com/careers

About HPE Pointnext Global Shared Delivery

HPE Pointnext Global Shared Delivery (GSD) works hand-in-hand with the largest commercial and public sector customers globally to effectively manage their IT needs across their businesses, and around the world.  Deliveringthe operational stability, cost reductions, flexibility,resiliency and scalability enterprise customers demand, Pointnext has been recognized for its leadership in enabling these customers to create new growth strategies and revenue opportunities, while maximizing their IT investments and increasing their business agility.

The complexity of technology deployment, management, and support is creating demand for evolved technology support service offerings that meet performance, cost, availability, reliability, security, and scalability demands. The appetite for Pointnext Support is expanding rapidly as enterprises of all stripes realize they can't “do it all". 

About HPE Pointnext

HPE Pointnext is a global service provider and business integrator delivering solutions with speed, power, precision, and passion.  HPE is responsible for the development and delivery of the IT infrastructure solutions at the core of the world’s largest and fastest growing organizations, which includes servers, storage, networking, technology services, converged data center infrastructure, Telco and cloud solutions. As part of HPE, Pointnext provides world-class support and consulting services for Hewlett Packard Enterprise products and solutions. 

Pointnext assists clients in realigning their IT strategies and making the best use of technology to create or capitalize on business opportunities. We offer onsite services, Internet and global technology solutions to multi-site, multi-national businesses, including manufacturing, telecom, automotive, energy, financial services, and other key industries.  Services range from warranty and product support to proactive mission-critical and business continuity services, deployment and performance services, security, and integrated support for complex multi-vendor environments.

About Hewlett Packard Enterprise

Tomorrow belongs to the fast, and Hewlett Packard Enterprise is in the acceleration business!

To help companies accelerate, we’ve created a new company, one that defines transformation—and defies “business as usual”. In the fast-paced, quick-release environment of the future, you need to be constantly ready for change, be resourceful, and be highly adaptable to the ever-changing business landscape.

HPE is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Hewlett Packard Enterprise is not only the company best equipped to build a bridge from where enterprise IT is today, to where it needs to be, but HPE is also an incredible place to build a career. As the only company that brings it all—software, hardware, services, and talented people with the right mindset—we help organizations innovate, stay competitive, and quickly turn ideas into value.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.

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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.