Customer Service Representative with English
Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. We aim to ensure our valued clients have the most effective solution to suit the demands on a dynamic and fast-paced, modern business and the expertise to achieve maximum business benefit.
Sounds like you? Then we have the right opportunity - we are looking for a Customer Service Representative with English to join us! In this amazing role, you will respond to customers` inquiries timely. You will also verify and document the information provided by the customers, ensure that the customer is entitled to the service, handover the consolidated information to the most appropriate technically skilled team, coordinate support activities, plan and arrange Hewlett Packard Enterprise resources.
In our team you will build your capabilities to new heights that will be rewarding personally and professionally. If you have a track record in a similar role, want to be part of a business that is growing - with great opportunities, and are ready for your next role, then please apply today.
How you’ll make your mark:
• Manage service requests through different access channels
• Ensure that the customer is entitled to the service, validates customer contract details
• Manage customer expectations and identifies customer problems
• Perform re-entitlement and clarification and contacts customer in case clarifications are needed
• Perform end-to-end monitoring of critical events and ensures fluid handling
• Handle on time customer escalations and complex situations
• Excellent language skills in English
• Very good analytical and problem solving skills
• Customer Service experience and attitude
• Ability to work on shifts
What we can offer you:
Attractive compensation package
Career and Development - worldwide career opportunities, access to a high-tech Engineering Lab
Work That Fits Your Life - 24 days annual paid leave, have a free afternoon once a month, 6 months paid parental leave with 100% of your salary, possibility to work from home, transition support through life events
Wellness and Health Programs
Socially Engaged Community - 60 hours/year additional time off for volunteering, plastic free office, participation in socially responsible causes via partnership with 50+ non-government organizations.
Exciting Workplace Experience
If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.
Join us and make your mark!
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.