Job ID 1031019 Date posted 8/28/2018 Primary Location Bucharest, București, Romania Job Category Services Schedule Full time Shift No shift premium (Romania)
Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.
Education and Experience Required:
· Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.
Knowledge and Skills:
· Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.
· Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.
· Demonstrated writing/correspondence skills.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.